Saved £6 per month - VALUE PACK

[Basisboy]

Don't know if anyone is aware .... But I was getting fed up with people getting discounts for the same service ... like http://www.home.ntl.com/page/existing_fampackoffer . So I rang CS and complained...

They said because I have Family Pack + Telephone + Call Unlimited then I qualified for a "Value Pack" scheme and that I would save £6 per month for the next 12 months...

They said any other discounts would only be for a limited period, whilst this is for ever ....

Why do we have to ask to get something? Surely good customer service would be to give this away for freely....

[andyandy]

We have the same pack here - the bill came in yesterday, WITH the discount showing.

I had no idea that the "Value Pack" existed, so it seems to have been added automatically!

So I'm well chuffed

[SLM]

Originally Posted by Basisboy

Don't know if anyone is aware .... But I was getting fed up with people getting discounts for the same service ... like http://www.home.ntl.com/page/existing_fampackoffer . So I rang CS and complained...

They said because I have Family Pack + Telephone + Call Unlimited then I qualified for a "Value Pack" scheme and that I would save £6 per month for the next 12 months...

They said any other discounts would only be for a limited period, whilst this is for ever ....

Why do we have to ask to get something? Surely good customer service would be to give this away for freely....

Becuse ntl are a "for profit buisness" is it not good enough they have given you this discount but you have to bad mouth them for there trouble. IMHO.