Can't access NTL webspace (FTP server) anymore

resident.alien · 13-11-2005, 18:20

Hi there!

I need your help.

Until recently I had no problems accessing our NTL webspace via FTP using the following data:

server: upload.ntlworld.com

port: 21

username: our NTL username

password: our NTL password

A week or two ago it suddenly stopped working. I now get the following error message:

IO Error: Unexpected null reply received

I get the same error if I use the standard browser upload.

All our files are still on the webspace and our website at http://homepage.ntlworld.com/ourNTLusername/ is working fine. I simply can't access it anymore to upload/download files. I tried other FTP software and other computers, but no luck.

Can anyone help?

Many thanks.

R.A

Paul K · 13-11-2005, 18:23

Have you tried ringing CS to see if there is a problem with your webspace?

Chris W · 13-11-2005, 18:23

sounds like the webspace may be borked... best thing to do may be to make sure you have backups of everything on there, and then contact ntl tech support who can reset the webspace.

resident.alien · 13-11-2005, 18:29

I haven't spoken to CS yet. I guess I should call them tomorrow during office hours.

Cheers.

R.A

Chris W · 13-11-2005, 18:56

Quote:

Originally Posted by resident.alien

I haven't spoken to CS yet. I guess I should call them tomorrow during office hours.

Cheers.

R.A

It is tech support that you need- they are open from 8am- midnight 7 days on 0845 650 0121

resident.alien · 13-11-2005, 21:05

Quote:

Originally Posted by Chris W

It is tech support that you need- they are open from 8am- midnight 7 days on 0845 650 0121

Great. Spoke to TS and the TS guy said the webspace is fine. I didn't change anything though. No firewall, no malware, correct settings, tried different computers. The website is up and running, but FTP access is not working. TS say they can access via ftp://username:password@upload.ntlworld.com . I can't though! Either connection failure or IO error.

This really is annoying.

R.A

simbr · 15-11-2005, 08:26

Are you currently using an ntl connection?

resident.alien · 15-11-2005, 21:22

Quote:

Originally Posted by simbr

Are you currently using an ntl connection?

No, I'm not. Are you implying that FTP to the NTL server will only work from an NTL line? Surely that can't be right, can it?

R.A

Chris W · 15-11-2005, 22:04

Quote:

Originally Posted by resident.alien

No, I'm not. Are you implying that FTP to the NTL server will only work from an NTL line? Surely that can't be right, can it?

R.A

that is correct- you can only ftp to ntl webspace from an ntl* connection

*this does include tesco.net dial up and virgin.net adsl

resident.alien · 16-11-2005, 16:35

Quote:

Originally Posted by Chris W

that is correct- you can only ftp to ntl webspace from an ntl* connection

*this does include tesco.net dial up and virgin.net adsl

I see. Well, that obviously explains my difficulties. D'oh!

Any reason why that is? I mean how can NTL tell that I am trying to connect through a line other than NTL? And why would they restrict access this way?

@all: Many thanks for your prompt replies.

R.A

simbr · 17-11-2005, 10:52

It's not the line, it's the fact that your IP address is not in one of the ntl ranges.
Most ISPs restrict FTP access this way to prevent abuse.. otherwise e.g. some porn site owner could sign up for a bunch of PAYG internet accounts using fake details to store dodgy pictures for free. Would also stop customers 'renting' space for similar purposes.