e-mail problems

Ramrod · 15-10-2003, 21:36

Not the usual ones for ntl but a problem with settings (I think).
My wifes new laptop is connected to the internet via a pc card to the router.
She can receive e-mails but when she tries to send them, she gets an error message:

'An unknown error has occurred. Subject '', Account: 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '550 Invalid recipient: <nathalie>', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69'

I have checked her pop and smpt settings against those on my 'puter and they are the same. (she has a different addy to mine)
What am I doing wrong? Any ideas?

grahamj · 15-10-2003, 22:17

Quote:

Originally Posted by Ramrod

Not the usual ones for ntl but a problem with settings (I think).
My wifes new laptop is connected to the internet via a pc card to the router.
She can receive e-mails but when she tries to send them, she gets an error message:

'An unknown error has occurred. Subject '', Account: 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '550 Invalid recipient: <nathalie>', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69'

I have checked her pop and smpt settings against those on my 'puter and they are the same. (she has a different addy to mine)
What am I doing wrong? Any ideas?

let me guess! wouldnt be this would it?

15 October 2003 18:48 ntlHome Internet Service - All packages - Email

Ntlhome Internet customers using the Ntlworld Mail service may be experiencing intermittent problems and slowness accessing the service, due to a technical fault.

Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused.

15-10-2003, 22:23

Caugh http://mail.lycos.co.uk/ caugh

Ramrod · 15-10-2003, 23:39

Quote:

Originally Posted by Defiant

Caugh http://mail.lycos.co.uk/ caugh

Very nice, thanks for the info but I suspect that it's a problem with my (my wifes) settings......oooer missus!

Ramrod · 16-10-2003, 00:16

Quote:

Originally Posted by grahamj

let me guess! wouldnt be this would it?

15 October 2003 18:48 ntlHome Internet Service - All packages - Email

Ntlhome Internet customers using the Ntlworld Mail service may be experiencing intermittent problems and slowness accessing the service, due to a technical fault.

Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused.

Nope, It was happening before today and it isn't happening on my 'puter.

KingPhoenix · 16-10-2003, 08:46

Quote:

Originally Posted by Ramrod

Not the usual ones for ntl but a problem with settings (I think).
My wifes new laptop is connected to the internet via a pc card to the router.
She can receive e-mails but when she tries to send them, she gets an error message:

'An unknown error has occurred. Subject '', Account: 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '550 Invalid recipient: <nathalie>', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69'

I have checked her pop and smpt settings against those on my 'puter and they are the same. (she has a different addy to mine)
What am I doing wrong? Any ideas?

I think that may be the problem (the bit in bold)

Nemesis · 16-10-2003, 09:30

Quote:

Originally Posted by KingPhoenix

I think that may be the problem (the bit in bold)

I agree, see this a lot at work when ppl don't copy the email address properly.
So now you can play a bit more with her 'settings'.

Dingbat · 16-10-2003, 12:10

Quote:

Originally Posted by Defiant

Caugh http://mail.lycos.co.uk/ caugh

Similar to ntl mail, can be integrated into Outlook like ntl mail, spam-free unlike ntl mail, and it works all of the time unlike ntl mail.