18-04-2020, 08:32
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#1
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cf.geek
Join Date: Oct 2007
Location: Keighley (west yorkshire)
Age: 35
Services: virgin media xl , freeview, sky
Posts: 802
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VM Problems
Anyone having prob with tv and internet in Keighley area on tv got sound But no picture
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18-04-2020, 09:30
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Prob with virgin tv and internet
Sound but no picture is usually a communication problem between the box and TV.
- Make sure the HDMI lead is plugged in properly at both ends. Try using a different HDMI socket on the TV.
- Reboot the box.
- Do a factory-reset on your TV.
What problem do you have with the internet?
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18-04-2020, 22:05
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#3
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cf.geek
Join Date: Feb 2007
Location: Belfast
Age: 45
Services: 2x 306Tivo
Full TV with Movies & Sport
1000Mb BB
Land Line
Mobile Phone x2 (Sim Only)
Posts: 680
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Re: Prob with virgin tv and internet
I get this now and again just reboot should fix it
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19-04-2020, 15:21
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#4
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cf.mega poster
Join Date: Jan 2008
Posts: 10,669
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by JMcB
I get this now and again just reboot should fix it
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Same here. It always seems to happen on BBC1, I know this because the red button prompt remains on an otherwise blank screen.
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19-04-2020, 18:04
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#5
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cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 8,114
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Re: Prob with virgin tv and internet
Not sure what triggers it, but it will happen on whatever channel it is tuned into at the time. It is an HDCP(copy protection) issue. Audio, subtitles, and menus are not copy protected, so are not affected. I would assume those affected have some other HMDI device(eg splitter, switch, matrix) between the STB and the TV.
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19-04-2020, 20:23
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#6
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,048
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by nomadking
Not sure what triggers it, but it will happen on whatever channel it is tuned into at the time. It is an HDCP(copy protection) issue. Audio, subtitles, and menus are not copy protected, so are not affected. I would assume those affected have some other HMDI device(eg splitter, switch, matrix) between the STB and the TV.
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have been using a splitter for a few years never had a problem ( 1in 2out) runs one uhd and one hd tv no problem . just wondering has virgin improved there signal in the last48 hours ? picture is really so much sharper since Friday or has my eye sight just got better .Last thought has LG updated it's software as I haven't changed any settings ( tv or v6) ! 
__________________
No point in being pessimistic. You know it won`t work.
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19-04-2020, 21:05
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Prob with virgin tv and internet
TV update seems most likely. Check in the menus - it might tell you when it last updated.
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20-04-2020, 19:18
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#8
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,048
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by spiderplant
TV update seems most likely. Check in the menus - it might tell you when it last updated.
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live by the maxim if it ain't broke don't fix it .have no idea were to start looking for menu! 
__________________
No point in being pessimistic. You know it won`t work.
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20-04-2020, 19:42
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by Itshim
live by the maxim if it ain't broke don't fix it .have no idea were to start looking for menu! |
That's a good maxim.
If it's a recent LG TV, they don't make it easy. Press the "cog" button, select the “...” icon, select "General", then scroll down to “About this TV"
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21-04-2020, 12:24
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#10
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,048
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by spiderplant
That's a good maxim.
If it's a recent LG TV, they don't make it easy. Press the "cog" button, yep select the “...” icon, select "General", then scroll down to “About this TV"
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yes the uhd is a 2019 model the other is about 2years old will have look later on. guessing it will have date against something !
__________________
No point in being pessimistic. You know it won`t work.
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23-04-2020, 19:28
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#11
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,048
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by Itshim
yes the uhd is a 2019 model the other is about 2years old will have look later on. guessing it will have date against something !
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found it .No not updated in a month or so . Eyesight seems fine . to misquote Sherlock Holmes, when you have etc. it has to be something virgin has done . haven't been near v6 so l doubt that it's anything lose and now tighter.
__________________
No point in being pessimistic. You know it won`t work.
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