Cable Forum - VM Problems

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- - VM Problems (https://www.cableforum.uk/board/showthread.php?t=33708961)

braysoj1

18-04-2020 08:32

VM Problems

Anyone having prob with tv and internet in Keighley area on tv got sound But no picture

spiderplant

18-04-2020 09:30

Re: Prob with virgin tv and internet

Sound but no picture is usually a communication problem between the box and TV.

Make sure the HDMI lead is plugged in properly at both ends. Try using a different HDMI socket on the TV.
Reboot the box.
Do a factory-reset on your TV.

What problem do you have with the internet?

JMcB	18-04-2020 22:05

Re: Prob with virgin tv and internet

I get this now and again just reboot should fix it

RichardCoulter

19-04-2020 15:21

Re: Prob with virgin tv and internet

Quote:

Originally Posted by JMcB (Post 36032012)

I get this now and again just reboot should fix it

Same here. It always seems to happen on BBC1, I know this because the red button prompt remains on an otherwise blank screen.

nomadking

19-04-2020 18:04

Re: Prob with virgin tv and internet

Not sure what triggers it, but it will happen on whatever channel it is tuned into at the time. It is an HDCP(copy protection) issue. Audio, subtitles, and menus are not copy protected, so are not affected. I would assume those affected have some other HMDI device(eg splitter, switch, matrix) between the STB and the TV.

Itshim

19-04-2020 20:23

Re: Prob with virgin tv and internet

Quote:

Originally Posted by nomadking (Post 36032062)

have been using a splitter for a few years never had a problem ( 1in 2out) runs one uhd and one hd tv no problem . just wondering has virgin improved there signal in the last48 hours ? picture is really so much sharper since Friday or has my eye sight just got better .Last thought has LG updated it's software as I haven't changed any settings ( tv or v6) !:confused:

spiderplant

19-04-2020 21:05

Re: Prob with virgin tv and internet

TV update seems most likely. Check in the menus - it might tell you when it last updated.

Itshim

20-04-2020 19:18

Re: Prob with virgin tv and internet

Quote:

Originally Posted by spiderplant (Post 36032088)

TV update seems most likely. Check in the menus - it might tell you when it last updated.

live by the maxim if it ain't broke don't fix it .have no idea were to start looking for menu!:dozey:

spiderplant

20-04-2020 19:42

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Itshim (Post 36032168)

live by the maxim if it ain't broke don't fix it .have no idea were to start looking for menu!:dozey:

That's a good maxim.

If it's a recent LG TV, they don't make it easy. Press the "cog" button, select the “...” icon, select "General", then scroll down to “About this TV"

Itshim

21-04-2020 12:24

Re: Prob with virgin tv and internet

Quote:

Originally Posted by spiderplant (Post 36032176)

That's a good maxim.

If it's a recent LG TV, they don't make it easy. Press the "cog" button, yep select the “...” icon, select "General", then scroll down to “About this TV"

yes the uhd is a 2019 model the other is about 2years old will have look later on. guessing it will have date against something !

Itshim

23-04-2020 19:28

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Itshim (Post 36032225)

yes the uhd is a 2019 model the other is about 2years old will have look later on. guessing it will have date against something !

found it .No not updated in a month or so . Eyesight seems fine . to misquote Sherlock Holmes, when you have etc. it has to be something virgin has done . haven't been near v6 so l doubt that it's anything lose and now tighter.

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