Please help me, I think Ive been conned.
15-03-2015, 21:30
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#1
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Permanently Banned
Join Date: Mar 2015
Posts: 20
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Please help me, I think Ive been conned.
Good evening I'm new
Im 86 years of age and have very bad eyesight and hearing. I signed up to virginmedia as I wanted ITVBE as I love TOWIE and wanted the chance to record it or watch it on catch up and I also love Benefits Britain, Life on the dole. I also wanted internet so i can chat with my family on SKYPE. The sales man told me he could send me an extra large button Tivo remote control but the engineer said there is no such thing. is this true? If it is the Tivo box is going into the fire.
Thank you
PEARL
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15-03-2015, 21:40
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#2
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Please help me, I think Ive been conned.
The programs you've mentioned are all available on freeview?
To be honest i've never heard of a big button remote but there are people here who work for Virginmedia so they may be able to advise better.
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15-03-2015, 22:15
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#3
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Permanently Banned
Join Date: Mar 2015
Posts: 20
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Re: Please help me, I think Ive been conned.
Quote:
Originally Posted by johnathome
The programs you've mentioned are all available on freeview?
To be honest i've never heard of a big button remote but there are people here who work for Virginmedia so they may be able to advise better.
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ITVBE is not on Freeview
Pearl
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15-03-2015, 23:17
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#4
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Please help me, I think Ive been conned.
Quote:
Originally Posted by PEARLY
ITVBE is not on Freeview
Pearl
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I don't know what transmitter you're on but it's definitely transmitting from the Rowridge transmitter. I have it on channel 26, have you retuned lately?
http://en.wikipedia.org/wiki/List_of...nnels_%28UK%29
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15-03-2015, 23:23
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#5
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Inactive
Join Date: Jan 2013
Location: between Mars and Venus
Age: 45
Services: Plusnet 40mb unlimited fibre, roku, Verizon, netflix, nowtv, hbogo, hulu, SKY+HD box sets pack
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Re: Please help me, I think Ive been conned.
Quote:
Originally Posted by PEARLY
ITVBE is not on Freeview
Pearl
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Yes it is.
Also Horror launched on Freeview Friday, you might need to retune as john said.
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16-03-2015, 00:46
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#6
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Please help me, I think Ive been conned.
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16-03-2015, 17:53
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#8
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Please help me, I think Ive been conned.
Sounds like Dot Cotton.....  : 
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16-03-2015, 20:00
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#9
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cf.addict
Join Date: Nov 2008
Location: Brizzle
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Posts: 359
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Re: Please help me, I think Ive been conned.
Up late Pearl. Good for you.
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16-03-2015, 21:23
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#10
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Permanently Banned
Join Date: Mar 2015
Posts: 20
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Re: Please help me, I think Ive been conned.
Quote:
Originally Posted by neilo
Up late Pearl. Good for you.
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Should all pensioners be in bed by 7? I came in here for advice, not to be spoken to like a child.
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17-03-2015, 09:40
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#11
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cf.mega poster
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 40
Posts: 4,964
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Re: Please help me, I think Ive been conned.
I asked the team on Twitter and they said they have never done a big button remote for the TiVo, so yes it seems you were lied to.
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17-03-2015, 09:52
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#12
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cf.mega poster
Join Date: Sep 2010
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Re: Please help me, I think Ive been conned.
The RNIB advertise a large button remote and I see also that Amazon advertise a few. You could try either of these places.
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17-03-2015, 10:20
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#13
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Please help me, I think Ive been conned.
Quote:
Originally Posted by neilo
Up late Pearl. Good for you.
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That's not a nice way to reply to a fellow poster.
Quote:
Originally Posted by PEARLY
Good evening I'm new
Im 86 years of age and have very bad eyesight and hearing. I signed up to virginmedia as I wanted ITVBE as I love TOWIE and wanted the chance to record it or watch it on catch up and I also love Benefits Britain, Life on the dole. I also wanted internet so i can chat with my family on SKYPE. The sales man told me he could send me an extra large button Tivo remote control but the engineer said there is no such thing. is this true? If it is the Tivo box is going into the fire.
Thank you
PEARL
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I would say you have been lied to. As such, I think you would have every right to cancel your contract without penalty as you have been mis sold the service.
I would suggest you check with your local Citizen's Advice Bureau, as I am not a solicitor, and they may even be able to help you deal with Virgin.
Regarding your TV, everything you mention is available on Freeview, and it may be easier to buy a Freeview box, with a large button remote. Regarding your internet connection, any supplier should be able to provide a connection adequate for Skype.
While I've been a happy Virgin customer for years (since the Cable and Wireless days), I would not stay with a company if they had so blatantly lied to me. Unless you actually want the Tivo service, in which case Virgin is your only option in this country.
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17-03-2015, 10:31
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#14
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Please help me, I think Ive been conned.
You have 28days to change your mind and cancel, so no need to seek advice, just cancel
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17-03-2015, 22:16
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#15
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Re: Please help me, I think Ive been conned.
Hi Pearl, Members are all helpful, sometimes funny with there answers. but good people.
What to do is simple. Call Customer Services in the morning, as you should get the UK CS. They talk more sense.
Tell them what the sales rep told you. And they should help you. I have been lied to so much over the years that l could write a book.
If you do that, you might also get a discount. If you don't. Do what others have suggested got Freeview. Or change from VM to Freesat from Sky.
If you call Sky, they normally sell it to you. I think its about £100.00
I have Freesat from Sky, but only because l had Sky originally.
Any other help, just let us know.
Arthur
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