120M Extremely slow browsing

videodj · 22-02-2014, 18:06

I've been experiencing very slow browsing on 120Mb, I've tried speedtest and doesn't show any issues, virginmedia forum is so slow I can't even post on there, I gave up after 20 minutes. Internet is almost unusable, including lovefilm, netflix, xbox live etc. It's taken over 10 mins to post this aswell.

Do these look normal?

General Maximus · 22-02-2014, 19:56

nice to see you are on 64qam. Can you do a trace to somewhere like bbc.co.uk and post the info.

pip08456 · 23-02-2014, 00:46

Virgin's DNS servers playing up again?

nefu · 23-02-2014, 18:52

I think VM DNS may be having problems, I experienced problems yesterday, changed my DNS to Google ( 4.4.4.4 & 8.8.8.8) and now its fine.

General Maximus · 23-02-2014, 19:51

well let this be a valuable lesson for everyone:

a) buy a proper router
b) use a mix of google dns and opendns

and then you will have next to no problems with your connection

Jumping · 23-02-2014, 20:04

Quote:

Originally Posted by nefu

I think VM DNS may be having problems, I experienced problems yesterday, changed my DNS to Google ( 4.4.4.4 & 8.8.8.8) and now its fine.

Google DNS is 8.8.8.8 and 8.8.4.4

videodj · 23-02-2014, 21:01

Here's the trace route

For the record I have a Cisco e4200 router. I have tried the google DNS, but has made much difference.

---------- Post added at 20:01 ---------- Previous post was at 19:10 ----------

General Maximus · 24-02-2014, 08:30

that's a bummer, I was expecting to see a massive latency increase somewhere on one of the hops in the VM network.

horseman · 24-02-2014, 12:49

Quote:

Originally Posted by videodj

....
For the record I have a Cisco e4200 router. I have tried the google DNS, but has made much difference....

I see you're serviced from a Motorola BSR64k ..... no doubt VM will blame it on another Cisco + SuperHub + Motorola compatibility 64QAM upstream issue?

videodj · 24-02-2014, 20:00

Quote:

Originally Posted by horseman

I see you're serviced from a Motorola BSR64k ..... no doubt VM will blame it on another Cisco + SuperHub + Motorola compatibility 64QAM upstream issue?

Well I tried without the router, modem straight to laptop and got the same results, so as far as I'm concerned it's not the router.

dibbz · 25-02-2014, 23:48

i have the same problem...exactly...for THREE WEEKS!!

i also live in northamptonshire - i was told via virgin forums (when i could look at them) that i have t3 / t4 errors and an engineer would need to visit to fix.

He came on friday and when i said about the timeouts he said "i dont know what they are" (good start). He checked the power levels, changed the SH and there was still a problem, he phoned a friend and was told its to do with virgin DNS servers and to put in googles. Done that and still the same, he left saying that you will have to wait until virgin fix the servers! (nice work!)

i tried to report a fault on 150 on saturday but as speedtest.net reported 126mb and youtube worked OK...as far as they were concerned everything was ok and there is no fault. Sunday...i gave up trying, the old 56.6k would have been faster.

So dialed 150 again today to retentions department as its still rubbish and was transferred. The bloke (very nice person) could not understand why browsing was so slow but yet the speedtest was so fast. I think he was trying to blame my pc or other equipment but he could'nt. I said that if it was the only device that had the problem then its obvious where the problem lies, but in fact the windows pc, mac book pro, ipad and phones all suffer the same problem.

Hes booked another engineer coming out on friday with their laptop to test!!

nomadking · 26-02-2014, 01:04

I've having these sorts of problems in Northampton(NN1). Also tried Google DNS and the problems remain.

videodj · 26-02-2014, 01:46

I'm trying Open DNS at the moment, but no difference. I tried ringing 150 tonight, got it the queue and then got cut off, so gave up. I've had to do my banking at work because my banks site is unusable at home. Virgin are often quick to blame everything apart from themselves, although it is pot luck depending who you get through do.

Whenever I've had issues before it's always been speed related, it would appear customer service assume full speed = good service, even the virgin website (when it works) states that service is good in my area (NN1). Clearly being able to access websites is excluded from the service report!

qasdfdsaq · 26-02-2014, 05:44

Does ICSI Netalyzer throw up anything strange?

http://netalyzr.icsi.berkeley.edu/

nomadking · 26-02-2014, 12:11

Quote:

Network Access Link Properties +

–

Network performance (?): Latency: 250 ms, Loss: 1.0% +

TCP connection setup latency (?): 760ms –
The time it takes for your computer to set up a TCP connection with our server is 760 ms, which is quite high. This may be due to a variety of factors, including a significant distance between your computer and our server, a particularly slow or poor network link, or problems in your network.

Background measurement of network health (?): no transient outages +

Network bandwidth (?): Upload 1.1 Mbit/s, Download 19 Mbit/s +

Network buffer measurements (?): Uplink 509 ms, Downlink 73 ms –
We estimate your uplink as having 510 ms of buffering. This level can in some situations prove somewhat high, and you may experience degraded performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. Real-time applications, such as games or audio chat, may also work poorly when conducting large uploads at the same time.
We estimate your downlink as having 73 ms of buffering. This level may serve well for maximizing speed while minimizing the impact of large transfers on other traffic.

They are the sort of symptoms I am seeing. Looking at a new web page can take ages to start and may stall part way through.