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variable DL and UL speeds and power levels
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Old 08-02-2014, 20:59   #1
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Question variable DL and UL speeds and power levels
VM Cable 30Mbit tier
Ethernet connection
Up until Dec 31 2013 I was getting a solid 32Mbit - 33Mbit solid but since Jan 2014 I have been having large variations in DL speeds between 10Mbit and 33Mbit.
How are my power levels
Ken

8/2/2014 18:40
30Mbit tier
DL 33.5Mbit UL 2.18Mbit
Down stream
Power Level (dBmV)

QAM256


QAM256


QAM256


QAM256


QAM256


QAM256


QAM256


QAM256


-0.4 dBmV


-0.1 dBmV


-0.1 dBmV


-0.5 dBmV


-0.5 dBmV


0.0 dBmV


0.2 dBmV


-0.4 dBmV



RxMER (dB)

41.5 dB


41.9 dB


41.9 dB


41.4 dB


41.4 dB


41.9 dB


41.9 dB


41.3 dB



Upstream QAM16
Power Level (dBmV)
US-1 US-2 US-3 US-4


42.5 dBmV


43.8 dBmV


N/A


N/A



8/2/2014 19:35





UP 10.2Mbit Down 1.87Mbit
Ethernet
Downstream
Power Level (dBmV)
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

-0.3 dBmV


-0.2 dBmV


-0.2 dBmV


-0.2 dBmV


-0.5 dBmV


0.1 dBmV


0.1 dBmV


-0.3 dBmV




Upstream
Power Level (dBmV)
US-1 US-2 US-3 US-4

42.5 dBmV


43.8 dBmV


N/A


N/A
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Old 08-02-2014, 21:11   #2
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Re: variable DL and UL speeds and power levels
Perfect
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Old 08-02-2014, 23:14   #3
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Re: variable DL and UL speeds and power levels
all i am going to say is
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Old 08-02-2014, 23:28   #4
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by General Maximus View Post
all i am going to say is
To me it sounds like a VM network problem rather my equipment would you agree.

That is what I thought, I think I need to phone 151 on Monday morning.
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Old 09-02-2014, 10:01   #5
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Re: variable DL and UL speeds and power levels
i was referring more to the formatting of the post (a tad lengthy), but yes, it is a VM issue.
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Old 09-02-2014, 10:29   #6
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by General Maximus View Post
i was referring more to the formatting of the post (a tad lengthy), but yes, it is a VM issue.
Sorry about the formatting of the post.

I do not know how to show the modem power levels, I have seen others put up their results and they are nicely formatted.

How do they do it?
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Old 09-02-2014, 18:06   #7
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by Ken W View Post
Sorry about the formatting of the post.

I do not know how to show the modem power levels, I have seen others put up their results and they are nicely formatted.

How do they do it?
IIRC I used to make a screenshot of them
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Old 09-02-2014, 22:25   #8
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by Ken W View Post
To me it sounds like a VM network problem rather my equipment would you agree.

That is what I thought, I think I need to phone 151 on Monday morning.
My BB is dyeing

http://www.speedtest.net/my-result/3294754178
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Old 09-02-2014, 23:48   #9
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Re: variable DL and UL speeds and power levels
Ken try the speed tester on thinkbroadband....

http://www.thinkbroadband.com/speedt...ontent=sidebar
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Old 10-02-2014, 05:26   #10
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by alanbjames View Post
Ken try the speed tester on thinkbroadband....

http://www.thinkbroadband.com/speedt...ontent=sidebar
This is Think Broadband results, I checked JD speed tester and it gave the same readings. The problem is that it goes up and down. As you see the speed is good but it can vary from 33Mbit and the lowest that I have had it 8Mibit. I get the same results on my desk top and my laptop which I think rules out my computers.
When the speed is around 30Mbit my pings are 16 to 18ms but when it dropped to 6Mbit the pings were 70ms

http://www.thinkbroadband.com/speedt...76409378185708
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Old 10-02-2014, 22:23   #11
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by General Maximus View Post
i was referring more to the formatting of the post (a tad lengthy), but yes, it is a VM issue.
I phoned VM 151 about 09:00 and was put through to the India centre and ended up speaking to Franky or similar name and he said he would change the frequency what good that would do as I told him I was Ethernet connection, and think he was grasping at straws as changing the frequency would only affect Wi-Fi.

This evening I call again and got though to James in the Scotland centre and he checked the net work and verified it was over 90% utilisation as I suspected and he would sorted out in the next month.

I wish all agents were as helpful as he was.
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Old 10-02-2014, 22:33   #12
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by Ken W View Post
he would sorted out in the next month
naf all is going to be done about it. The pressure might be alleviated when the conduct the next phase of planned upgrade work but they arent going to do anything special. They have already done what work they planned on doing a while ago for the speed doubling program.
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Old 10-02-2014, 23:45   #13
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Re: variable DL and UL speeds and power levels
Quote:
Originally Posted by General Maximus View Post
naf all is going to be done about it. The pressure might be alleviated when the conduct the next phase of planned upgrade work but they arent going to do anything special. They have already done what work they planned on doing a while ago for the speed doubling program.
We can but live in hope.
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