variable DL and UL speeds and power levels
 

VM Cable 30Mbit tier
Ethernet connection
Up until Dec 31 2013 I was getting a solid 32Mbit - 33Mbit solid but since Jan 2014 I have been having large variations in DL speeds between 10Mbit and 33Mbit.
How are my power levels
Ken

8/2/2014 18:40
30Mbit tier
DL 33.5Mbit UL 2.18Mbit
Down stream
Power Level (dBmV)




RxMER (dB)




Upstream QAM16
Power Level (dBmV)
US-1 US-2 US-3 US-4





8/2/2014 19:35





UP 10.2Mbit Down 1.87Mbit
Ethernet
Downstream
Power Level (dBmV)
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8





Upstream
Power Level (dBmV)
US-1 US-2 US-3 US-4

Re: variable DL and UL speeds and power levels
 

Perfect

Re: variable DL and UL speeds and power levels
 

all i am going to say is :omg:

Re: variable DL and UL speeds and power levels
 

To me it sounds like a VM network problem rather my equipment would you agree.

That is what I thought, I think I need to phone 151 on Monday morning.

Re: variable DL and UL speeds and power levels
 

i was referring more to the formatting of the post (a tad lengthy), but yes, it is a VM issue.

Re: variable DL and UL speeds and power levels
 

Sorry about the formatting of the post.:erm:

I do not know how to show the modem power levels, I have seen others put up their results and they are nicely formatted.

How do they do it?

Re: variable DL and UL speeds and power levels
 

IIRC I used to make a screenshot of them

Re: variable DL and UL speeds and power levels
 

:eek:My BB is dyeing :eek:

http://www.speedtest.net/my-result/3294754178

Re: variable DL and UL speeds and power levels
 

Ken try the speed tester on thinkbroadband....

http://www.thinkbroadband.com/speedt...ontent=sidebar

Re: variable DL and UL speeds and power levels
 

This is Think Broadband results, I checked JD speed tester and it gave the same readings. The problem is that it goes up and down. As you see the speed is good but it can vary from 33Mbit and the lowest that I have had it 8Mibit. I get the same results on my desk top and my laptop which I think rules out my computers.
When the speed is around 30Mbit my pings are 16 to 18ms but when it dropped to 6Mbit the pings were 70ms

http://www.thinkbroadband.com/speedt...76409378185708

Re: variable DL and UL speeds and power levels
 

I phoned VM 151 about 09:00 and was put through to the India centre and ended up speaking to Franky or similar name and he said he would change the frequency what good that would do as I told him I was Ethernet connection, and think he was grasping at straws as changing the frequency would only affect Wi-Fi.:shocked:

This evening I call again and got though to James in the Scotland centre and he checked the net work and verified it was over 90% utilisation as I suspected and he would sorted out in the next month.

I wish all agents were as helpful as he was.

Re: variable DL and UL speeds and power levels
 

naf all is going to be done about it. The pressure might be alleviated when the conduct the next phase of planned upgrade work but they arent going to do anything special. They have already done what work they planned on doing a while ago for the speed doubling program.

Re: variable DL and UL speeds and power levels
 

We can but live in hope.:(