TiVo : Customer service help

[hodgie99]

Hi all hoping somebody can help had issues with vm and canceled retentions phoned me n made me a offer said I would av to speak to me mum and to call back. Promised a call atb12 no call.
How do I get in touch with outbound calls because retention a inbound can see the offer but cannot do it outbound a have to but I am not getting called back

---------- Post added at 20:12 ---------- Previous post was at 19:36 ----------

Is there any one who can help all I get wen I call is " all I can do is fill a priority form out n some one will call u"

[MalteseFalcon]

If you are really having trouble, get in touch with them through Twitter. I did back in February and they sorted it within 36 hours. Obviously better to do it during normal office hours, as tweets can be missed overnight.

[Doug P]

Agreed, Twitter are very very helpful for VM queries.