14-09-2012, 17:54
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#1
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Guest
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o2 question
Well i paid £188 to upgrade to the iphone today, which moved me from not able to upgrade to upgrade today. But despite being able to upgrade is says my balance is in credit of £188, this is what is says and what does it mean
Bill date
27th August 2012
Payment due on
10th September 2012
Latest bill amount
£53.82
Balance*
-£189.00
Next bill date
27th September 2012
* Billed amount less any payments received
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14-09-2012, 19:00
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#2
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Still REIGNING
Join Date: Jun 2009
Location: Hell
Age: 49
Posts: 5,956
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Re: o2 question
Can I ask where you upgraded the handset and what does it say on the contract (if you did it in store)
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14-09-2012, 20:06
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#3
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Guest
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Re: o2 question
Quote:
Originally Posted by devilincarnate
Can I ask where you upgraded the handset and what does it say on the contract (if you did it in store)
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Well i just completed the upgrade everything went fine, still what does the -189 mean
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14-09-2012, 23:07
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#4
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Inactive
Join Date: Nov 2003
Location: Dorset
Posts: 399
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Re: o2 question
they might just taken the money off you and onto the account
but wont actually charge you that till they ship the phone?
so your account have £189 which would be taken off when they ship it?
well just my guess
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15-09-2012, 15:23
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#5
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Guest
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Re: o2 question
No because you see the £189 was to allow my phone to go into upgrade and my status was changed. I only paid £99 for the handset which will be added to my October bill. It's the upgrade fee seems to be classed as a credit while upgrade went thought free, what do I do
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15-09-2012, 15:48
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#6
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,460
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Re: o2 question
Ring O2 Customer Services and ask them to explain it?
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16-09-2012, 19:14
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#7
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Guest
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Re: o2 question
Quote:
Originally Posted by Hugh
Ring O2 Customer Services and ask them to explain it?
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So does that mean it shouldnt say -£189, once my upgrade was completed
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16-09-2012, 19:39
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#8
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,460
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Re: o2 question
How would I know, I don't work for O2 - try ringing the people who might know (O2 Customer Services).
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16-09-2012, 21:32
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#9
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cf.mega poser
Join Date: Jun 2003
Posts: 16,687
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Re: o2 question
If you decided to pay £180 to get an upgrade which would have been free had you waited one month, then you deserve a lot more aggro than you're getting imo.
__________________
Remember kids: We are blessed with a listening, caring government.
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17-09-2012, 13:08
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#10
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Inactive
Join Date: Feb 2010
Location: cambs
Services: V+ XL,Broadband XXL, Phone with talk unlimited and extra TIVO box
Posts: 780
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Re: o2 question
Why come on a forum asking about your o2 phone bill, try phoning the very people that can answer your question straight away - O2!
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17-09-2012, 14:54
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#11
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,507
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Re: o2 question
More than likely the charge will show once the next bill is made up.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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20-09-2012, 00:12
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#12
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Guest
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Re: o2 question
Thanks Stephen feel better because If I called, the member of staff if a mistake is made, can get into a lot of trouble while I do right thing
---------- Post added at 00:12 ---------- Previous post was at 00:10 ----------
Danielf my upgrade was not due in a month, I was due 13th jan 2013
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20-09-2012, 00:19
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#13
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cf.mega poser
Join Date: Jun 2003
Posts: 16,687
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Re: o2 question
Quote:
Originally Posted by andrewstevenson
Danielf my upgrade was not due in a month, I was due 13th jan 2013
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What was this about then?
http://www.cableforum.co.uk/board/26...-o2-again.html
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Remember kids: We are blessed with a listening, caring government.
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