o2 question
 

Well i paid £188 to upgrade to the iphone today, which moved me from not able to upgrade to upgrade today. But despite being able to upgrade is says my balance is in credit of £188, this is what is says and what does it mean

Bill date

27th August 2012

Payment due on

10th September 2012

Latest bill amount

£53.82

Balance*
-£189.00

Next bill date

27th September 2012

* Billed amount less any payments received

Re: o2 question
 

Can I ask where you upgraded the handset and what does it say on the contract (if you did it in store)

Re: o2 question
 

Well i just completed the upgrade everything went fine, still what does the -189 mean

Re: o2 question
 

they might just taken the money off you and onto the account
but wont actually charge you that till they ship the phone?

so your account have £189 which would be taken off when they ship it?

well just my guess

Re: o2 question
 

No because you see the £189 was to allow my phone to go into upgrade and my status was changed. I only paid £99 for the handset which will be added to my October bill. It's the upgrade fee seems to be classed as a credit while upgrade went thought free, what do I do

Re: o2 question
 

Ring O2 Customer Services and ask them to explain it?

Re: o2 question
 

So does that mean it shouldnt say -£189, once my upgrade was completed

Re: o2 question
 

How would I know, I don't work for O2 - try ringing the people who might know (O2 Customer Services).

Re: o2 question
 

If you decided to pay £180 to get an upgrade which would have been free had you waited one month, then you deserve a lot more aggro than you're getting imo.

Re: o2 question
 

Why come on a forum asking about your o2 phone bill, try phoning the very people that can answer your question straight away - O2!

Re: o2 question
 

More than likely the charge will show once the next bill is made up.

Re: o2 question
 

Thanks Stephen feel better because If I called, the member of staff if a mistake is made, can get into a lot of trouble while I do right thing

---------- Post added at 00:12 ---------- Previous post was at 00:10 ----------

Danielf my upgrade was not due in a month, I was due 13th jan 2013

Re: o2 question
 

What was this about then?

http://www.cableforum.co.uk/board/26...-o2-again.html