Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Why is latency & jitter so bad on DOCSIS3?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page 30M : unexpected upload speed reduction
Register FAQ Community Calendar

unexpected upload speed reduction
Reply
 
Thread Tools
Old 19-09-2012, 03:06   #1
beller
Inactive
 
Join Date: Dec 2008
Location: Bristol
Age: 51
Services: 30mb, M tv, XL phone
Posts: 32
beller is an unknown quantity at this point
Unhappy unexpected upload speed reduction
Hi, called VM yesterday as needed to reduce monthly bill, so inquired to reduce BB package from XL to L as not yet received the double in speed to 60mb and am happy with 30mb down and 3 up (saved £5.50pm inc £2 loyalty but another 12 month contract)

so done a speed test after phone call to find my up load is now only 1.5
just got off the phone to support who said it all looked correct on the screen so he sent another hit to the modem and I done another speed test of his choice and the upload was the same 1.5. He said it should take effect after 24H, is this correct? and he said if no difference after this then I should ring again for second line support as he couldn't do anything with upload problems

Am I right in thinking the lowest 30mb tier has an approx 3mb upload

Thanks for any comments
beller is offline   Reply With Quote
Advertisement
Old 19-09-2012, 06:49   #2
raging bull
cf.geek
 
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /250Mb BB
Posts: 904
raging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quadsraging bull has a fine set of Quads
Re: unexpected upload speed reduction
Daughter just got BB installed - 30mb, her upload is 2mb.
raging bull is offline   Reply With Quote
Old 19-09-2012, 08:41   #3
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: unexpected upload speed reduction
Quote:
Originally Posted by beller View Post
Am I right in thinking the lowest 30mb tier has an approx 3mb upload
Nope. If you go into the config on the shub you can see the speed you have been provisioned for. It sounds like you have been downgraded to 20mbit (whatever tier that is these days) and you are on the new doubled speed/free upgrade tier. You have basically been upgraded to 30mbit for free and as they havent done the upload upgrade yet you are still only 2mbit up. Soooo, when you look at your config you'll see you are 30/2.

Similarly, anyone who has been doubled to 60 for free will not be on 60/6, they will be on 60/3 until they upstrean doubling is done to bring it inline at 10:1
General Maximus is offline   Reply With Quote
Old 19-09-2012, 09:05   #4
craigj2k12
cf.mega poster
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,225
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: unexpected upload speed reduction
Im on a new 100mb install (put in on saturday on a shiney matte new superhub) and ive got 10mb upload for some reason
craigj2k12 is offline   Reply With Quote
Old 19-09-2012, 16:30   #5
qasdfdsaq
cf.mega poster
 
Join Date: Aug 2004
Posts: 11,207
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
qasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronzeqasdfdsaq is cast in bronze
Re: unexpected upload speed reduction
Nice
qasdfdsaq is offline   Reply With Quote
Old 19-09-2012, 17:46   #6
beller
Inactive
 
Join Date: Dec 2008
Location: Bristol
Age: 51
Services: 30mb, M tv, XL phone
Posts: 32
beller is an unknown quantity at this point
Re: unexpected upload speed reduction
Thanks for the reply's folks
Yeah I see what you mean about the doubled upload speed...thanks

but why did support not tell me this? he seemed to think I should be getting 3 upload
beller is offline   Reply With Quote
Old 19-09-2012, 18:22   #7
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: unexpected upload speed reduction
you cant believe a word they say, they just make up whatever they want to make you happy
General Maximus is offline   Reply With Quote
Old 19-09-2012, 18:57   #8
beller
Inactive
 
Join Date: Dec 2008
Location: Bristol
Age: 51
Services: 30mb, M tv, XL phone
Posts: 32
beller is an unknown quantity at this point
Re: unexpected upload speed reduction
used to be an installer, should have guessed
beller is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 00:48.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud