V+ V+ Box will not light up

craigie1 · 30-11-2011, 13:04

Hi has anyone ever had this problem? I have a Samsung V+ box
It will not switch on. I hear the disc spinning inside but no lights on the fascia and no TV . It was a replacement one so is only 4 months old.

The only way to get it working is repeatedly switch it on and of using the switch at the back usually about 20-30 times.

The 150 phone service isnt working this morning (a guy repeating a service status message for Swansea over and over) and the 0845 number has a massive queue.

spiderplant · 30-11-2011, 14:49

You could report it at http://community.virginmedia.com/t5/TV/bd-p/tv if you can't get through on the phone

tonycee · 30-11-2011, 16:03

I hear the disc spinning inside but no lights on the fascia and no TV . It was a replacement one so is only 4 months old.

Maybe its in stand by as all lights now go out when in standby.
Try pressing the standby button?

zekeisaszekedoes · 30-11-2011, 16:04

Without knowing the exact problem, it sounds like a pretty severe fault. Try contacting the CEO's office directly to schedule an engineer who can bring you a replacement box. After all, part of your monthly bill covers the warranty on any devices VM give you to access their services.

craigie1 · 01-12-2011, 00:06

Thanks for the replies, yes first thing I tried was standby button managed to eventually get through and someone coming out.

MovedGoalPosts · 01-12-2011, 00:51

Faults from a VM phone line is 151, not 150, although I think both can be interchangeable.

Pretty obvious that the V+ is bricked and needs replacement. Once you can get though to faults they should readily arrange a tech to replace it.