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Old 25-10-2011, 23:04   #1
Wire Man
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Warrington Fault?
I have been struggling with a intermittent broadband fault for over a week now. The Virgin Media engineer came round today and shock horror it all worked fine when he was here! He changed my old modem for a new hub and it worked fine for about a hour! Since then its been on/off all day with my best speeds being about 2meg!
Anyone else having any trouble?
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Old 26-10-2011, 07:42   #2
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Re: Warrington Fault?
Quote:
Originally Posted by Wire Man View Post
I have been struggling with a intermittent broadband fault for over a week now. The Virgin Media engineer came round today and shock horror it all worked fine when he was here! He changed my old modem for a new hub and it worked fine for about a hour! Since then its been on/off all day with my best speeds being about 2meg!
Anyone else having any trouble?
Which part of Warrington are you in, I live close to Gainsborough road and its fine here



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Old 26-10-2011, 14:24   #3
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Re: Warrington Fault?
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Which part of Warrington are you in, I live close to Gainsborough road and its fine here
Im in Woolston mate! My dad is also in Woolston and having the same fault
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Old 26-10-2011, 15:23   #4
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Re: Warrington Fault?
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Im in Woolston mate! My dad is also in Woolston and having the same fault
There's a fair bit of civil's work going on in Woolston at the minute and has been for a few week's, I think it's to do with a certain M.O.D building that's in the process of being finished.

I wonder if VM are to be the broadband providers for said building hence your sub par service right now.

Pure guess work mind
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Old 26-10-2011, 17:46   #5
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Re: Warrington Fault?
Hi,

I live on the wirral. My 50mb bb slowed to a crawl mid morning today and now takes 2 to 3 mins to load the bbc homepage. Basically unusable.
Rang VM techs. They are sending an engineer on Monday! today is Wednesday! They say no signal reaching the modem during testing (the tick is flashing).

I has same problem about 3 weeks ago. 'resolved itself overnight' but engineer failed to turn up for the appointment to check local configs.


Quote:
Originally Posted by pabscars View Post
There's a fair bit of civil's work going on in Woolston at the minute and has been for a few week's, I think it's to do with a certain M.O.D building that's in the process of being finished.

I wonder if VM are to be the broadband providers for said building hence your sub par service right now.

Pure guess work mind
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Old 26-10-2011, 17:53   #6
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Re: Warrington Fault?
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Originally Posted by Davyboy 1234 View Post
Hi,

I live on the wirral. My 50mb bb slowed to a crawl mid morning today and now takes 2 to 3 mins to load the bbc homepage. Basically unusable.
Rang VM techs. They are sending an engineer on Monday! today is Wednesday! They say no signal reaching the modem during testing (the tick is flashing).

I has same problem about 3 weeks ago. 'resolved itself overnight' but engineer failed to turn up for the appointment to check local configs.
I think you would have been better starting your own thread as the wirral is served from the bromborough exchange and not the warrington exchange
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Old 26-10-2011, 18:26   #7
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Re: Warrington Fault?
The internet has been working all day today but man the speeds are slow! lucky to be getting 1meg. How would I know if Virgin are on the case? On my Virgin media web (when I can get on it) it says its all ok but I doubt it!
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Old 27-10-2011, 08:50   #8
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Re: Warrington Fault?
I would be tempted to post your power level's from the modem just in case something has changed.
Also include a copy of the event log and I'm sure someone will be able to help.

Might also be worth getting as many people as you know (e'g' neighbours who use Virgin for BB) to ring in and complain if their service is also being affected, as it could point to a local issue.
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Old 27-10-2011, 17:43   #9
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Re: Warrington Fault?
Ok all faults sorted now!
Known issue gone from the my virgin page and just done a speed test and now getting 10.25meg. Thanks for your help people
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Old 27-10-2011, 18:11   #10
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Re: Warrington Fault?
Glad it's all sorted for ya.
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