TiVo New to VM..

New to cable · 23-07-2011, 20:16

Hi users,

I joined Virg inmedia about 3 weeks ago and have aTivo box. I came over from sky and have found the Tivo to extremely slow and horrible to use and the picture quality on HD is not very good and in SD is just awful.

Is this a fault? as a VM technician came out and bassically said "yes the picture quality is poor but thats the norm for Tivo"

---------- Post added at 19:16 ---------- Previous post was at 19:09 ----------

Any got any advice?

I tried to get my "within 30 days" disconnection today but surprise surprise that department is only open Monday to Friday 8:30am-5pm. The guy from Sky said "you'll be back" and wasn't wrong.

23-07-2011, 20:18

Quote:

Originally Posted by New to cable

I tried to get my "within 30 days" disconnection today but surprise surprise that department is only open Monday to Friday 8:30am-5pm.

Quote:

Originally Posted by New to cable

Any got any advice?

Ring on Monday.

New to cable · 23-07-2011, 20:25

Quote:

Originally Posted by Jameseh

Ring on Monday.

Yeah I will thanks for the advice.

OLD BOY · 24-07-2011, 20:34

Quote:

Originally Posted by New to cable

Yeah I will thanks for the advice.

It shouldn't be like that, New to cable. We had picture quality issues when we first got cable, but a phone call to Customer Services sorted it out. If your experience was the norm, VM wouldn't have many TIVO customers. Most are ecstatic about this little box.

Something's wrong, I think you should persist.