Cable Forum - TiVo New to VM..

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New to cable

23-07-2011 20:16

New to VM..

Hi users,

I joined Virg inmedia about 3 weeks ago and have aTivo box. I came over from sky and have found the Tivo to extremely slow and horrible to use and the picture quality on HD is not very good and in SD is just awful.

Is this a fault? as a VM technician came out and bassically said "yes the picture quality is poor but thats the norm for Tivo"

---------- Post added at 19:16 ---------- Previous post was at 19:09 ----------

Any got any advice?

I tried to get my "within 30 days" disconnection today but surprise surprise that department is only open Monday to Friday 8:30am-5pm. The guy from Sky said "you'll be back" and wasn't wrong.

Jameseh

23-07-2011 20:18

Re: New to VM..

Quote:

Originally Posted by New to cable (Post 35277429)

I tried to get my "within 30 days" disconnection today but surprise surprise that department is only open Monday to Friday 8:30am-5pm.

Quote:

Originally Posted by New to cable (Post 35277429)

Any got any advice?

Ring on Monday.

New to cable

23-07-2011 20:25

Re: New to VM..

Quote:

Originally Posted by Jameseh (Post 35277436)

Ring on Monday.

Yeah I will thanks for the advice.

OLD BOY

24-07-2011 20:34

Re: New to VM..

Quote:

Originally Posted by New to cable (Post 35277442)

Yeah I will thanks for the advice.

It shouldn't be like that, New to cable. We had picture quality issues when we first got cable, but a phone call to Customer Services sorted it out. If your experience was the norm, VM wouldn't have many TIVO customers. Most are ecstatic about this little box.

Something's wrong, I think you should persist.

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