Upgraded to TiVo - Is contract only for TiVo or whole package?
14-07-2011, 12:38
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#1
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Upgraded to TiVo - Is contract only for TiVo or whole package?
I already have VIP 50, so I just want to know if by upgrading to TiVo I have only signed a new contract for the hire of the box and not the rest of the package? I just got a letter from Virgin suggesting this is the case along with 28 days to cancel?
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14-07-2011, 13:14
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#2
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by Risco
I already have VIP 50, so I just want to know if by upgrading to TiVo I have only signed a new contract for the hire of the box and not the rest of the package? I just got a letter from Virgin suggesting this is the case along with 28 days to cancel?
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Should just be the TV, unless you changed the whole package.
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15-07-2011, 00:13
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#3
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by Digital Fanatic
Should just be the TV, unless you changed the whole package.
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Just checked the back of the page and it says 12 months for everything?
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15-07-2011, 00:52
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#4
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cf.geek
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by Risco
Just checked the back of the page and it says 12 months for everything?
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All depends on what deal was placed on the account. If it was just a straight swap to a TiVo then the contract will be on the TV, best call to clarify it all.
Also, you get 7 working days right to cancel and not 28 as you're not a new customer.
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15-07-2011, 08:33
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#5
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cf.addict
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by nfs6600
All depends on what deal was placed on the account. If it was just a straight swap to a TiVo then the contract will be on the TV, best call to clarify it all.
Also, you get 7 working days right to cancel and not 28 as you're not a new customer.
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you actually get 28 days to cancel as TiVo is classed as a new service and as such you are covered under the 28 day returns policy (there a few threads on here stating as such)
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15-07-2011, 22:35
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#6
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cf.geek
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by kop32
you actually get 28 days to cancel as TiVo is classed as a new service and as such you are covered under the 28 day returns policy (there a few threads on here stating as such)
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7 days 
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16-07-2011, 05:00
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#7
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by nfs6600
7 days |
i suggest you read the small print and the many other threads on here,it is 28 days as TiVo is a new service.
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16-07-2011, 09:49
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#8
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by nfs6600
7 days |
Just to clarify,this is the officail link to TiVo I would suggest you read the top line "Introducing our new TiVo service and then read "The legal stuff"
http://shop.virginmedia.com/digital-...tivo-box.html;)
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17-07-2011, 01:04
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#9
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cf.geek
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by kop32
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"Money Back Guarantee: Media: Available to new customers and existing customers taking a new service."
A service would be adding TV, Broadband or Phone as a brand new addition. TiVo is an upgrade if you already have TV. Such as taking out wireless, getting more channels etc is an upgrade.
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17-07-2011, 12:31
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#10
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Re: Upgraded to TiVo - Is contract only for TiVo or whole package?
Quote:
Originally Posted by nfs6600
"Money Back Guarantee: Media: Available to new customers and existing customers taking a new service."
A service would be adding TV, Broadband or Phone as a brand new addition. TiVo is an upgrade if you already have TV. Such as taking out wireless, getting more channels etc is an upgrade.
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What part of the title "Introducing our new TiVo service" don't you get?,anyway,as someone who returned their TiVo box after 12 days and got a full refund I can speak from experience,unlike yourself who are only giving your opinion of the policy,if you dont believe me I suggest instead of wasting your time replying to this post you actually call Virgin Media and get their view,who knows you may be suprised and be wrong for once 
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