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Old 25-03-2011, 09:31   #1
Itshim
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Exclamation Lasted 20 minutes
Have super hub fitted today - internet was down reading - 26 if that means anything to any one. Anyway put in new hub and it worked for all of 20 minutes. Coming back to sort out - Dread to think how often this is going to happen.
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Old 25-03-2011, 09:37   #2
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Re: Lasted 20 minutes
welcome to the superhub!
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Old 25-03-2011, 11:36   #3
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Re: Lasted 20 minutes
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Originally Posted by craigj2k11 View Post
welcome to the superhub!
And I only have 10meg broadband !!!!
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Old 25-03-2011, 13:43   #4
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Question Problem Fixed !!!
Its seems there was a kink in the " cable" - its only be there for I guess 10 years ( Cabletel install) Strange it kinked now. Just hope it stays working .
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Old 25-03-2011, 15:26   #5
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Re: Lasted 20 minutes
Damn, I read the title and was gonna ask for tips...
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Old 26-03-2011, 05:45   #6
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Re: Lasted 20 minutes
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Damn, I read the title and was gonna ask for tips...
It takes me 20 minutes to get going these days.
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Old 26-03-2011, 06:31   #7
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Re: Lasted 20 minutes
nopanic be here soon to tell us its user erorr, or something else that isnt a flawed product.
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Old 26-03-2011, 06:39   #8
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Re: Lasted 20 minutes
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Originally Posted by Chrysalis View Post
nopanic be here soon to tell us its user erorr, or something else that isnt a flawed product.
According to the OP it was a faulty cable nothing more.
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Old 26-03-2011, 07:13   #9
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Re: Lasted 20 minutes
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Originally Posted by Masque View Post
According to the OP it was a faulty cable nothing more.
in this case will let you off
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Old 26-03-2011, 07:22   #10
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Angry Re: Lasted 20 minutes
i rang cable yesterday ,,, i couldnt connect to the internet for love nor money ,,,, but anyway , they passed me onto tech services were they said i had a problem with my ie8 , after telling me i did have a problem with my super hub, still couldnt could,nt connect to internet , so they put me in touch with microsoft , ( free ) they asked me all sorts of questions about my p.c ,,, then in the next breath they said there would be a charge of 40 odd pounds plus vat to sort my ie8 out ..... i said i hadnt got that ,, and guess what ,, he put the phone down straight away, anyway, after a reset with the super hub i got it going again ,, but thats another thing cable are blaming it on ,, internet explorer,,,, why cant they say they have made a big mistake and do a re-call ,, and give us our old ones back, which i didnt have a problem with , i only went with the superhub for the 30meg ,, but MOST of the time i cant get on the internet , or if i do ,, internet pages dont load up ,, ...come on virmin.. pull youre finger out and do something
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Old 26-03-2011, 09:17   #11
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Re: Lasted 20 minutes
Quote:
Originally Posted by Chrysalis View Post
nopanic be here soon to tell us its user erorr, or something else that isnt a flawed product.
An install failing .. quick recall all the superhubs in case its a global issue.

In fact, we best cancel all installs and review our stance as an ISP.
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Old 26-03-2011, 09:34   #12
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Re: Lasted 20 minutes
Quote:
Originally Posted by Nopanic View Post
An install failing .. quick recall all the superhubs in case its a global issue.

In fact, we best cancel all installs and review our stance as an ISP.
Bad impression of your company given by your sarcastic attitude, lack of respect to the issues customers face with the superhub, not even got the decency to acknowledge problems.
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Old 26-03-2011, 09:47   #13
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Re: Lasted 20 minutes
Quote:
Originally Posted by Chrysalis View Post
Bad impression of your company given by your sarcastic attitude, lack of respect to the issues customers face with the superhub, not even got the decency to acknowledge problems.
- I work for VM but anything posted is my own work ..
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Old 26-03-2011, 11:46   #14
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Wink Re: Lasted 20 minutes
chrysalis is right , nopanic , you are very sarcastic and i dont think you know what decency is , nopanic , you say you work for virgin, dont make me laugh ,,, i bet all you do is turn up and do nothing all day ,,,
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Old 26-03-2011, 11:53   #15
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Re: Lasted 20 minutes
Quote:
Originally Posted by graham1332 View Post
chrysalis is right , nopanic , you are very sarcastic and i dont think you know what decency is , nopanic , you say you work for virgin, dont make me laugh ,,, i bet all you do is turn up and do nothing all day ,,,
uh oh you caught me ..

I'm happy to help people on here when I can, but it annoys me that the same people go on and on about how crap VM are and how poor the service is.
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