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My internet went down at around 2:00 this afternoon and has yet to come back up. Is anyone else in that area having a fault? Nothing on the VM service status page.
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Posts: 8,384
Re: Internet Down In B30?
Quote:
Originally Posted by Vortex566
My internet went down at around 2:00 this afternoon and has yet to come back up. Is anyone else in that area having a fault? Nothing on the VM service status page.
I would suggest calling 151.. you may be part of a small local outage or could be just your connection.
Thank you for the quick reply. I have called 151 and it was pre-recorded message that said we are sorry to hear about the fault with your broadband in the postcode of B30 are engineers are looking at the fault.
I take it this is normal and should just wait until it is fixed?
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Re: Internet Down In B30?
Quote:
Originally Posted by Vortex566
Thank you for the quick reply. I have called 151 and it was pre-recorded message that said we are sorry to hear about the fault with your broadband in the postcode of B30 are engineers are looking at the fault.
I take it this is normal and should just wait until it is fixed?
Yes - it means we are aware of the fault - shouldn't be too long now as we have a SLA of 8 hours to fix that type of fault.
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