this was so frustrating as up to 2 days ago it worked

lol hopefully gets sorted soon
my tracert is,
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Admin>tracert scene-base.net
Tracing route to scene-base.net [94.23.27.179]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.1.1
2 18 ms 11 ms 12 ms 10.123.104.1
3 12 ms 8 ms 11 ms 77-96-1-34.cable.ubr01.azte.blueyonder.co.uk [77
.96.1.34]
4 19 ms 15 ms 17 ms man-bb-a-ae1-0.network.virginmedia.net [195.182.
178.90]
5 15 ms 27 ms 14 ms man-bb-b-ae0-0.network.virginmedia.net [62.253.1
87.178]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 40 ms * * ks367736.kimsufi.com [94.23.27.179]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.