VM Router Problem need contact

GazCBG · 21-03-2009, 15:37

Hi,

I got the Netgear WNR2000 a part of my 50mb Package.
The Tech when fitted it, gave me a number to contact Netgear on for router problem.

I have lost the number and the option I need to pick
Could someone tell me the number and if possible the option to pick ?

BenMcr · 21-03-2009, 15:40

http://www.virginmedia.com/help/wire...outer-faqs.php

Further support

If you have any problems with the connection or setup of your wireless ‘N’ router and/or USB adaptor, our friends at Netgear will be happy to help. Simply call them on 0844 875 4000, select ‘Option 1’ (technical support) and then select the hidden ‘Option 4’, which Netgear have set up especially for Virgin Media customers.

GazCBG · 21-03-2009, 16:13

Thanks

My router keeps rebooting. Netgear said I need a new one.
They told me to call VM so I did, VM told me it Netgear to send it out.
So called Netgear back and Netgear calling me back, so I can give details to send replacement router.

Router only 16 days old.

BenMcr · 21-03-2009, 16:29

When VM fault swap out the G routers it is done with the courier as 'I give you this new one - you give me the old one'

GazCBG · 21-03-2009, 16:30

They say.

I need to send the one I got back they send me a new one, which takes 7 days
or
Pay Â£15 via the phone so they send me one and pick the old one.

This doesn't seem right to me, as I said to him what do I do during the time without a router, as I need one and can't afford the second option

BenMcr · 21-03-2009, 16:36

Unfortunately if that is what Netgear say, that is what they say. VM can't do anything about it

broadbandking · 21-03-2009, 16:51

Quote:

Originally Posted by GarryP

They say.

I need to send the one I got back they send me a new one, which takes 7 days
or
Pay Â£15 via the phone so they send me one and pick the old one.

This doesn't seem right to me, as I said to him what do I do during the time without a router, as I need one and can't afford the second option

I am pretty sure Virgin should send a new one as the G router have a 2 year warrenty.

BenMcr · 21-03-2009, 16:56

Yes for the G routers they could

But for the 'N' routers it's Netgear only support at the moment

Peter_ · 21-03-2009, 17:00

Quote:

Originally Posted by broadbandking

I am pretty sure Virgin should send a new one as the G router have a 2 year warrenty.

The N router is only dealt with by Netgear, we only support the G router which is covered by a 2 year warranty period after which it is automatically removed from the account.