Vbox is stuck on standby

sasarchiver · 26-10-2008, 15:20

hi guys, i hope ive came to the right place.

i just got my samsung vbox 2110. ive connected it all properly, inserted the card but only get a blank screen and the numbers on the box is stuck on 2110 with a little greenlight above it.
I phoned the help line but got nowhere. have to wait 9days for engineer to come up. can anyone help me?

thanks
gordon

sasarchiver · 26-10-2008, 19:48

I shouldve mentioned that i have the telephone and broadband also, but they work fine. Its just the tv im having trouble with.

gordon

Turkey Machine · 26-10-2008, 19:57

Check all the cables are connected properly, especially the actual cable line (the one that needs screwing in). Is the card inserted properly? If not, take it out, give it a wipe, quickly blow in the card slot to dislodge anything that shouldn't be there, and re-insert. You've switched it off, waited a minute, then switched it on at the mains, I take it?

sasarchiver · 26-10-2008, 20:01

hi TM,

yea ive did all that mate, and held the power switch for 5secs to reboot, cleaned the card and the slot. I wonder if its the card? but its brand new, ive just took it out its box tonight and the card was still in a bag saying "you need me" LOL joke i take it lol

any other ideas mate?

gordon

Turkey Machine · 26-10-2008, 20:10

The obligatory "have you tried turning it off and on again" at the wall method might work. At a push, leave it for 10 minutes, and if that doesn't solve it, a new box might be in order.

Can you see anything on the TV screen, as when I did it I had to set a couple things up like PIN and screen settings.

sasarchiver · 26-10-2008, 20:27

Hi TM,

when i turn the box on it says on the TV "your digital services will start shortly" then after the numbers go away and i get 2110 it just goes blank/black and switches the TV to 4:3.

Ive no idea whats going on here lmao like u say mate think i might new box/card.

Turkey Machine · 26-10-2008, 20:31

Yep, sounds like the box is, to coin a phrase, a bit f**ked!

4:3 is the default setting for the box, but ring tech support in the morning and ask for a replacement box, but only if what they take you through doesn't work. If 1st line (the people who answer the phone) can't help, ask for 2nd line Technical Support.

sasarchiver · 26-10-2008, 21:05

HI TM, i got it sorted. i had togo into the engineer page and change something and it worked, but only getting normal tele, but i dont know what stations im ment to be getting lol

thanks for the help TM, appreciated.

regards gordon

Turkey Machine · 26-10-2008, 21:24

Good to know!

Channel listings for each package are located on Virgin Media's site. http://allyours.virginmedia.com/html...nels_full.html

The free ones without the card I can't remember!

sasarchiver · 27-10-2008, 22:48

Its a freebie, i got a phone call from VM asking why i didnt have a box etc and that they would send me one for free, at a Ã‚Â£10 delivery charge, so im guessing that 1-5 channels and itv2 are about all ill get. im better sticking to my freeview lol Thanks for the help anyways TM, appreciated m8