Vbox is stuck on standby
 

hi guys, i hope ive came to the right place.

i just got my samsung vbox 2110. ive connected it all properly, inserted the card but only get a blank screen and the numbers on the box is stuck on 2110 with a little greenlight above it.
I phoned the help line but got nowhere. have to wait 9days for engineer to come up. can anyone help me?

thanks
gordon

Re: Vbox is stuck on standby
 

I shouldve mentioned that i have the telephone and broadband also, but they work fine. Its just the tv im having trouble with.

gordon

Re: Vbox is stuck on standby
 

Check all the cables are connected properly, especially the actual cable line (the one that needs screwing in). Is the card inserted properly? If not, take it out, give it a wipe, quickly blow in the card slot to dislodge anything that shouldn't be there, and re-insert. You've switched it off, waited a minute, then switched it on at the mains, I take it?

Re: Vbox is stuck on standby
 

hi TM,

yea ive did all that mate, and held the power switch for 5secs to reboot, cleaned the card and the slot. I wonder if its the card? but its brand new, ive just took it out its box tonight and the card was still in a bag saying "you need me" LOL joke i take it lol

any other ideas mate?

gordon

Re: Vbox is stuck on standby
 

The obligatory "have you tried turning it off and on again" at the wall method might work. At a push, leave it for 10 minutes, and if that doesn't solve it, a new box might be in order.

Can you see anything on the TV screen, as when I did it I had to set a couple things up like PIN and screen settings.

Re: Vbox is stuck on standby
 

Hi TM,

when i turn the box on it says on the TV "your digital services will start shortly" then after the numbers go away and i get 2110 it just goes blank/black and switches the TV to 4:3.

Ive no idea whats going on here lmao like u say mate think i might new box/card.

Re: Vbox is stuck on standby
 

Yep, sounds like the box is, to coin a phrase, a bit f**ked! :D

4:3 is the default setting for the box, but ring tech support in the morning and ask for a replacement box, but only if what they take you through doesn't work. If 1st line (the people who answer the phone) can't help, ask for 2nd line Technical Support.

Re: Vbox is stuck on standby
 

HI TM, i got it sorted. i had togo into the engineer page and change something and it worked, but only getting normal tele, but i dont know what stations im ment to be getting lol

thanks for the help TM, appreciated.

regards gordon

Re: Vbox is stuck on standby
 

Good to know!

Channel listings for each package are located on Virgin Media's site. http://allyours.virginmedia.com/html...nels_full.html

The free ones without the card I can't remember!

Re: Vbox is stuck on standby
 

Its a freebie, i got a phone call from VM asking why i didnt have a box etc and that they would send me one for free, at a £10 delivery charge, so im guessing that 1-5 channels and itv2 are about all ill get. im better sticking to my freeview lol Thanks for the help anyways TM, appreciated m8 ;)