14-07-2008, 17:03
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#1
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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BT poaching customers
I have noticed around the forums while looing into phorm I had noticed some saying they had letters from BT offering BB when they are Tiscali customers. Until now I hadn't seen a scan of the letter it would look like BT must have had high churn and were using this as a way to gain new customers before the AGM.
Scan of letter to a BT telephone customer
This will perhaps be one of my lasts posts on Cable forum I will revisit to collect any info I need from the old Phorm thread but since I am no longer a VM customer I only stayed on to help the members with Phorm. I will now move on would like to thenk the guys on Cable forum for help over the years while I was a customer.
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14-07-2008, 20:35
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#2
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Inactive
Join Date: Jan 2004
Posts: 3,898
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Re: BT poaching customers
The question is how do BT Retail know that the person is a tiscali customer
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15-07-2008, 01:34
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#3
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Guest
Location: Scotland
Services: Freeview, VM 10Mb BB/XL TV+Phone
Posts: n/a
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Re: BT poaching customers
Quote:
Originally Posted by dragon
The question is how do BT Retail know that the person is a tiscali customer
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Previously a BT customer...........
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15-07-2008, 09:53
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#4
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Inactive
Join Date: Jan 2004
Posts: 3,898
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Re: BT poaching customers
Quote:
Originally Posted by Irvysan
Previously a BT customer...........
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Yes but how would they know that tiscali was their current ISP
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15-07-2008, 09:58
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#5
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Inactive
Join Date: Feb 2005
Location: Basingstoke
Age: 42
Services: Sky HD
Virgin Phone + 50mb
Posts: 918
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Re: BT poaching customers
Well the line would go through their exchange so surely they would know what provider is using their line?
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15-07-2008, 10:03
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#6
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Inactive
Join Date: Jan 2004
Posts: 3,898
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Re: BT poaching customers
Quote:
Originally Posted by southwell
Well the line would go through their exchange so surely they would know what provider is using their line?
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BT Operate and Openreach might but I can't see why BT retial should
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15-07-2008, 10:20
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#7
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Inactive
Join Date: Nov 2007
Location: Belfast
Age: 43
Services: VM M BB, VM XL TV and M Phone
Posts: 950
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Re: BT poaching customers
Quote:
Originally Posted by dragon
BT Operate and Openreach might but I can't see why BT retial should
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I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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15-07-2008, 10:30
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#8
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Inactive
Join Date: Jan 2004
Posts: 3,898
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Re: BT poaching customers
Quote:
Originally Posted by PeteTheMusicGuy
I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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I guess that's how they could have done it.
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17-07-2008, 16:25
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#9
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Inactive
Join Date: Oct 2006
Location: Long Eaton
Age: 88
Services: ntl 10Mg broadband, ntl XL samsung TV drive V+ talk unlimited RF Mod powered scart Tivo HTC Desir
Posts: 222
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Re: BT poaching customers
uhm... just had mail shot from BT based on a rail/airline ticket...virgin to bt and all my services are ntl/virgin.
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19-07-2008, 13:06
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#10
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Inactive
Join Date: Mar 2004
Location: Swinton
Services: O2 standard
Posts: 2,499
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Re: BT poaching customers
Quote:
Originally Posted by PeteTheMusicGuy
I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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They did indeed........Allegedly. 
Link
Quote:
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According to the various quotes that people have obtained from BT already, BT staff are apparently suggesting that the fact that certain people had a Tiscali connection has come from marketing lists purchased in from external sources.
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22-07-2008, 17:37
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#11
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: BT poaching customers
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23-07-2008, 00:48
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#12
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Permanently Banned
Join Date: Apr 2008
Posts: 200
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Re: BT poaching customers
I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!
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23-07-2008, 10:41
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#13
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Inactive
Join Date: Nov 2007
Location: Belfast
Age: 43
Services: VM M BB, VM XL TV and M Phone
Posts: 950
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Re: BT poaching customers
Quote:
Originally Posted by Angry@VMedia
I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!
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BT will survive they always do 
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23-07-2008, 16:34
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#14
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Inactive
Join Date: Jul 2008
Posts: 85
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Re: BT poaching customers
They've made themself look really bad in my eyes, I was actually thinking about swapping to them but not now.
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