Cable Forum - BT poaching customers

Cable Forum (https://www.cableforum.uk/board/index.php)

- Other ISPs Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=63)

- - BT poaching customers (https://www.cableforum.uk/board/showthread.php?t=33636033)

Florence

14-07-2008 17:03

BT poaching customers

I have noticed around the forums while looing into phorm I had noticed some saying they had letters from BT offering BB when they are Tiscali customers. Until now I hadn't seen a scan of the letter it would look like BT must have had high churn and were using this as a way to gain new customers before the AGM.

Scan of letter to a BT telephone customer

This will perhaps be one of my lasts posts on Cable forum I will revisit to collect any info I need from the old Phorm thread but since I am no longer a VM customer I only stayed on to help the members with Phorm. I will now move on would like to thenk the guys on Cable forum for help over the years while I was a customer.

dragon

14-07-2008 20:35

Re: BT poaching customers

The question is how do BT Retail know that the person is a tiscali customer

Irvysan

15-07-2008 01:34

Re: BT poaching customers

Quote:

Originally Posted by dragon (Post 34599826)

The question is how do BT Retail know that the person is a tiscali customer

Previously a BT customer...........

dragon

15-07-2008 09:53

Re: BT poaching customers

Quote:

Originally Posted by Irvysan (Post 34600125)

Previously a BT customer...........

Yes but how would they know that tiscali was their current ISP

southwell

15-07-2008 09:58

Re: BT poaching customers

Well the line would go through their exchange so surely they would know what provider is using their line?

dragon

15-07-2008 10:03

Re: BT poaching customers

Quote:

Originally Posted by southwell (Post 34600194)

Well the line would go through their exchange so surely they would know what provider is using their line?

BT Operate and Openreach might but I can't see why BT retial should

PeteTheMusicGuy

15-07-2008 10:20

Re: BT poaching customers

Quote:

Originally Posted by dragon (Post 34600203)

BT Operate and Openreach might but I can't see why BT retial should

I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.

dragon

15-07-2008 10:30

Re: BT poaching customers

Quote:

Originally Posted by PeteTheMusicGuy (Post 34600217)

I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.

I guess that's how they could have done it.

RUSTY

17-07-2008 16:25

Re: BT poaching customers

uhm... just had mail shot from BT based on a rail/airline ticket...virgin to bt and all my services are ntl/virgin.

pedantic

19-07-2008 13:06

Re: BT poaching customers

Quote:

Originally Posted by PeteTheMusicGuy (Post 34600217)

I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.

They did indeed........Allegedly. ;)

Link

Quote:

According to the various quotes that people have obtained from BT already, BT staff are apparently suggesting that the fact that certain people had a Tiscali connection has come from marketing lists purchased in from external sources.

Kymmy

22-07-2008 17:37

Re: BT poaching customers

http://news.bbc.co.uk/1/hi/technology/7519625.stm

Angry@VMedia

23-07-2008 00:48

Re: BT poaching customers

I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!

PeteTheMusicGuy

23-07-2008 10:41

Re: BT poaching customers

Quote:

Originally Posted by Angry@VMedia (Post 34606089)

I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!

BT will survive they always do :)

Tims	23-07-2008 16:34

Re: BT poaching customers

They've made themself look really bad in my eyes, I was actually thinking about swapping to them but not now.

All times are GMT +1. The time now is 18:32.