Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Volume Wont Work On My V+ Remote

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service
Reload this Page Advice needed..
Register FAQ Community Calendar

Advice needed..
Reply
 
Thread Tools
Old 01-01-2008, 14:09   #1
carlyboy
Inactive
 
Join Date: Jan 2008
Posts: 2
carlyboy is an unknown quantity at this point
Advice needed..
Hi to everyone,
First time poster here. Had my cable tv box give a big "bang" last night and the thing is completely dead. I phoned Virgin (sounded like a call centre in India) and they told me an engineer couldn't come until January 8th at the earliest. This is the first time i have had to call Virgin with a problem, so is this normal to have to wait so long? It's definitely the box that is knackered so surely it's just a straight swap isn't it? Is there anyone/anywhere i could contact to get it done quicker?
Thanks, carlyboy.
carlyboy is offline   Reply With Quote
Advertisement
Old 01-01-2008, 14:20   #2
WHISTLED
Inactive
 
Join Date: Dec 2005
Posts: 1,693
WHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of societyWHISTLED is a pillar of society
Re: Advice needed..
Simple swap or otherwise it still needs a tech, no its not typical but there will be a back log after christmas.

No reason why you should jump the queue
WHISTLED is offline   Reply With Quote
Old 01-01-2008, 14:22   #3
lostandconfused
Inactive
 
Join Date: Aug 2006
Location: swansea
Age: 42
Services: 2 X V+ XL TV XL BB XL Telco
Posts: 1,703
lostandconfused has reached the bronze age
lostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze age
Re: Advice needed..
you wouldnt normally wait that long, but as there have been a few days over christmas and new years where the engineers wouldnt have been working.
So there would be a bit of a backlog to get through.

You could try and make a complaint, but its unlikely to get you an earlier appointment
lostandconfused is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 18:17.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: lithium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud