Advice needed..
 

Hi to everyone,
First time poster here. Had my cable tv box give a big "bang" last night and the thing is completely dead. I phoned Virgin (sounded like a call centre in India) and they told me an engineer couldn't come until January 8th at the earliest. This is the first time i have had to call Virgin with a problem, so is this normal to have to wait so long? It's definitely the box that is knackered so surely it's just a straight swap isn't it? Is there anyone/anywhere i could contact to get it done quicker?
Thanks, carlyboy.

Re: Advice needed..
 

Simple swap or otherwise it still needs a tech, no its not typical but there will be a back log after christmas.

No reason why you should jump the queue

Re: Advice needed..
 

you wouldnt normally wait that long, but as there have been a few days over christmas and new years where the engineers wouldnt have been working.
So there would be a bit of a backlog to get through.

You could try and make a complaint, but its unlikely to get you an earlier appointment