Can not access virgin ntl free webspace?

[bonnv]

i am with virgin media ntle cable and have cable broadband, i have just purchased all the software i will need to learn and create my own website but can not even get off the start line, i can not even access my free virgin ntl webspace, keeps coming back with errors and msg's , like when i use my web software and i try and upload to test -( index.html ) this could be typed wrong here have correct spelling at home. it says it already exists?

and when i try and get to my web space direct through internet explorer with ftp:upload\ntlworld.com it says this site does not exist or has moved ?

virgin sent me this path - ftp://upload/ntlworld.com and it doesn't work??? this may be not typed correctly here , i have the correct path at home but it still does not work!

can any one advise? or help? frustrated!!!!

can someone send me the link path to get going???? i have my username and password ready.

[Toto]

It should be username@upload.ntlworld.com.

You should then be prompted for your passwrod.

[dave6x]

I found that with my ntl webspace somehow the webspace username got changed from my account username to firstname.username, although my account username and root email address did not change! Maybe I had some sort of glitch during set-up.

Are you able to access your homepage at http://homepage.ntlworld.com/username ?

[dave6x]

I've checked now I'm home, and I use the upload stated by VM i.e. ftp://upload.ntlworld.com/ however I do find this will only work in IE but not in FireFox even using the IE tab.

When you open ftp initially an FTP Folder Error comes up, click OK then left click the IE "File" tab, in the drop down menu left click "Login As" and enter username and password and left click "Login".