Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Virgin Media Customer Service- Your Personal Experience

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion
Register FAQ Community Calendar

Speed upgrade
Reply
 
Thread Tools
Old 15-12-2024, 10:10   #1
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Speed upgrade

On 27th November I upgraded my speed from M300 to M500. On one occasion only since that date I have actually achieved 500 but the resultus are consistently no better than I was getting before - around 300 - 340.
Is it possible that my hub needs upgrading to cope with the speed increase ?
vivienne is offline   Reply With Quote
Advertisement
Old 15-12-2024, 13:03   #2
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,015
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Speed upgrade

Quote:
Originally Posted by vivienne View Post
On 27th November I upgraded my speed from M300 to M500. On one occasion only since that date I have actually achieved 500 but the resultus are consistently no better than I was getting before - around 300 - 340.
Is it possible that my hub needs upgrading to cope with the speed increase ?
No, if you have ever seen 500, then your hub can manage that speed. You probably have a Hub3, which can manage up to 600.

How are you measuring the speed?
spiderplant is offline   Reply With Quote
Old 15-12-2024, 14:20   #3
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Re: Speed upgrade

I have used Ookla and the speed test on this forum
vivienne is offline   Reply With Quote
Old 15-12-2024, 14:30   #4
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,456
Hugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Speed upgrade

Wired or wifi?
__________________
Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.

If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 15-12-2024, 15:37   #5
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Re: Speed upgrade

My ipad is wifi and in fact always gets marginally better resulty the desktop pc is connected with ethernet cable
vivienne is offline   Reply With Quote
Old 15-12-2024, 15:37   #6
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,539
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Speed upgrade

Quote:
Originally Posted by vivienne View Post
I have used Ookla and the speed test on this forum
What time of day ?
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 15-12-2024, 15:40   #7
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Re: Speed upgrade

I vary timings of tests ranging from early morning to evening. The upload results have consistently been improved but not the download
vivienne is offline   Reply With Quote
Old 15-12-2024, 16:06   #8
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,539
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Speed upgrade

Upload is rarely an issue as its so much slower than download (unless you are one of the lucky people on a symmetrical FTTP).
The best time to test is normally after 11pm. I dont know anything about the Ookla test, but the TBB test (that we use) is pretty reliable.

---------- Post added at 16:06 ---------- Previous post was at 16:00 ----------

Dont Virgin have a speed test that runs directly off your CM ?
I know I was able to do that in the past, but mines a Hub 4, not 3.
Also, I dont think it works in Modem mode, which is what I normally use.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 15-12-2024, 16:25   #9
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,015
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Speed upgrade

Quote:
Originally Posted by Paul View Post
Dont Virgin have a speed test that runs directly off your CM ?
Yes indeed. https://www.samknows.com/realspeed/

If this shows your full speed, but you don't get that speed on your devices, the limit is either in your device or its connection to the Hub.
spiderplant is offline   Reply With Quote
Old 16-12-2024, 10:24   #10
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Re: Speed upgrade

Thank you all for your assistance and suggestions. I will certainly use the virgin test mentioned above, keep records for a few days of different times and results and try and get in touch with someone at Virgin at the end of the week with this additional information.

---------- Post added at 10:24 ---------- Previous post was at 10:13 ----------

Thank you I have tried the samknows realspeed test and this shows that the router speed is in excess of my package speed. I have M500 and the router speed on this test is 548. The desktop is 321 (connected by etthernet cable) and ipad 377.
Clearly I need to try and sort out positioning of the hub or something now.
vivienne is offline   Reply With Quote
Old 16-12-2024, 13:36   #11
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,015
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Speed upgrade

If you are getting 321 on an ethernet-connected PC, it's likely the PC itself is the limit
spiderplant is offline   Reply With Quote
Old 19-12-2024, 12:04   #12
spankysmagicpian
cf.geek
 
Join Date: Oct 2006
Location: Manchester
Services: Ultimate Oomph although there is nothing ultimate or oomph about it.
Posts: 851
spankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these partsspankysmagicpian is just so famous around these parts
Re: Speed upgrade

Quote:
Originally Posted by spiderplant View Post
If you are getting 321 on an ethernet-connected PC, it's likely the PC itself is the limit
Indeed - I've been on Gig1 for ages now but my PC (in the cellar) was only getting <100 mbps as I was using a 10/100 mini-switch. I put another port in and this jumped to 945 mbps which I'm quite happy with bearing in mind the Hub is upstairs and I self cabled the house with Cat5e so it's not far off the max speed.
spankysmagicpian is offline   Reply With Quote
Old 19-12-2024, 15:36   #13
vivienne
cf.member
 
Join Date: Mar 2007
Posts: 14
vivienne is an unknown quantity at this point
Re: Speed upgrade

I have now moved the router. It was possibly too close to the tv and now have over 500 on the ipad. Desk still lagging a bit but as the hub speed is consistently 548 and 549 it is obviously the desktop computer that is the weak link.
Thank you all for your help with this.
vivienne is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 21:41.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum