"MODEM" constintly flashing on my Telewest tv box???

clelland1982 · 25-10-2006, 01:31

A "Modem" illumination is constlantly flashing in the bottom of the display of my "Explorer 4200dvb" Telewest digital tv box, even when its just on standby.
This tv box is one of 2 in the house and the one concerned is running off a 3-way connector next to my broadband modem.
Does anyone know why this is flashing and how/if it can be stopped??

Rapid Dr3am · 25-10-2006, 13:06

Perform a mains reset, if not resolved call telewest free from a telewest broadband phone on 151 or 08451420000 from any other line. Quote 1050 or interactive no access. Please perform a mains reset before calling though, we'll only ask you to do it.

clelland1982 · 25-10-2006, 14:22

I've tried unplugging it from the wall for a while then plugging it back in again but no change.
What it the purpose of this "modem" illumination on the digital tv anyway?

Rapid Dr3am · 25-10-2006, 16:17

It's the comms light, the return path, go home - settings and services - diagnostics and it will say retun path is off. Also try accessing teleport to get 1050.

clelland1982 · 25-10-2006, 18:14

Checked this, The return path says "on"?

Rapid Dr3am · 26-10-2006, 13:46

Shouldn't do, check teleport that still working? If so then there maybe a boxfault that is not service affecting.

I've never seen a flashing comms light and return path being on. Check teleport if it gives 1050 you need a tech visit.