can't connect to the webspace server

hurricane · 17-10-2006, 22:20

is it just me? or is everyone having problems?

MikeyB · 17-10-2006, 22:36

Hello,

When you say webspace server I take it you mean upload.ntlworld.com?

Just tried mine and it worked 1st time.

How are you connecting (what software)?
What error message do you get?

Cheers
Mike

hurricane · 17-10-2006, 23:13

yep that's right. i'm using smartftp, and the default port is 21.

this is my log

[23:13:20] SmartFTP v2.0.999.5
[23:13:20] Resolving host name "upload.ntlworld.com"
[23:13:20] Connecting to 62.253.162.29 Port: 21
[23:13:41] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:13:41] Cannot login waiting to retry (30s)...
[23:13:41] Client closed the connection.
[23:13:41] Active Help: http://www.smartftp.com/support/kb/index.php/58

opelfruitcase · 17-10-2006, 23:17

Quote:

Originally Posted by hurricane

yep that's right. i'm using smartftp, and the default port is 21.

this is my log
<snip>

Open up a command prompt, then type:
- ftp upload.ntlworld.com
(then, when prompted)
- user xxxxx
- pass xxxx

Can you log in this way? If yes, the issue is with your ftp client or its settings.

If your using Firefox you could always try http://fireftp.mozdev.org/ as an alternative.

hurricane · 18-10-2006, 00:02

nope, dont even get prompted for a password!

opelfruitcase · 18-10-2006, 10:53

Quote:

Originally Posted by hurricane

nope, dont even get prompted for a password!

But it does ask for your username though? Maybe an issue with your username or account. If thats the case, I've just sent you a pm.

hurricane · 18-10-2006, 12:45

nope doesn't ask for a username either! just says unknown error number or something! i'm just replying to your PM. cheer

simbr · 18-10-2006, 13:52

Are you connected to ntl at the moment? Webspace server only accepts connections from ntl IP addresses.

hurricane · 18-10-2006, 14:30

i am indeed

simbr · 19-10-2006, 13:43

Are you using wireless? (saw a problem a while back where someone could not send mail through the ntl SMTP server and it turned out they were on wireless and had somehow slipped onto a neighbouring unsecured network so it is something worth checking)

hurricane · 19-10-2006, 14:16

nope no wireless!

simbr · 19-10-2006, 17:12

If you open a command prompt and enter the following command, what message do you get back?

telnet upload.ntlworld.com 21

opelfruitcase · 19-10-2006, 17:28

All sorted!