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Old 28-11-2005, 19:52   #1
Acathla
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Complaints Number?
Guys, can anyone help quickly, looking for a number for NTL complaints but cant find one and since there is a 10 minute wait for customer services right now =

thanks.

PS. Mind you the complaints line may have a 40 minute queue

---------- Post added at 19:52 ---------- Previous post was at 19:31 ----------

ne'er mind - you cableforumers are too slow!
NTL customer services beat you to it.

And as a good will gesture Kevin at the Swansea Tactical Team (!) has sorted out my concerns and given me a little something extra for the inconvenience.

Gold Star to Kevin. Black Star to Daniel!
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Old 28-11-2005, 20:54   #2
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Re: Complaints Number?
Glad you got sorted

As for a "complaints" number, I wouldn't have one if I was NTL. Not exactly a good thing to say you need.
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Old 28-11-2005, 21:05   #3
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Re: Complaints Number?
Don't forget that the Cable Forum team can escalate complaints to ntl - but you will need to have at least tried to contact them by the normal means. Asking us to step in just because you don't want to wait on hold for 15 minutes isn't going to work....!
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Old 28-11-2005, 22:30   #4
Acathla
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Re: Complaints Number?
Reason i wanted to complain was I was left waiting over a week for a call back from a query that took 3 seperate phone calls and noone had the decency to call me

Anyway nice CS guy sorted my query and gave me a nice 3 months half price BB for NTL not having any decency to call me back.
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Old 28-11-2005, 22:35   #5
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Re: Complaints Number?
You reckon you'll get the 1/2 price?
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Old 28-11-2005, 22:36   #6
Acathla
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Acathla has reached the bronze age
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Re: Complaints Number?
we shall wait and see i guess. have no reasons to doubt i will :o
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