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Samsung remote control forget settings
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Old 07-02-2005, 12:43   #1
Basisboy
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Angry Samsung remote control forget settings
Hi, I'm sure this question may have been asked before - apologies in advance but I don't seem to find the right answer!
I have a new Samsung STB and remote to go with it... I have an HITACHI TV and I enter the code on the remote and then I can adjust volume etc., and then a random period of time and it loses connectivity ... I have to enter codes again!
It gets frustrating ... Why have two remotes when I can and do have one (whien it works..)?

Is this is a fault with the remote?

Can I contact CS with this, or will they sound as if I am stupid?

Cheers in advance.
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Old 07-02-2005, 14:02   #2
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Re: Samsung remote control forget settings
The remotes do have a tendency to forget the settings if you use the cheap NTL-supplied batteries. If you put Duracells in, it's far less likely to happen.

It is a known problem though, to the extent that NTL have issued a "second edition" of the remote that remembers the code even when the batteries are removed. It sounds like you've been unlucky and missed out on one.
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Old 09-02-2005, 07:47   #3
Basisboy
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Re: Samsung remote control forget settings
Could I log this as a fault and obtain a new remote control? Anyone like to guess my chances are with CS?
Cheers
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Old 09-02-2005, 10:12   #4
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Re: Samsung remote control forget settings
Quote:
Originally Posted by Basisboy
Could I log this as a fault and obtain a new remote control? Anyone like to guess my chances are with CS?
Cheers
You could but you are highly likely to be charged for a replacement when you send your old one back and it still works to control a STB.
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Old 09-02-2005, 10:38   #5
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Re: Samsung remote control forget settings
I am just waiting for the remotes with Play, Pause etc (second edition) to appear on eBay. have not found any yet though
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