Samsung remote control forget settings
 

:mad: Hi, I'm sure this question may have been asked before - apologies in advance but I don't seem to find the right answer!
I have a new Samsung STB and remote to go with it... I have an HITACHI TV and I enter the code on the remote and then I can adjust volume etc., and then a random period of time and it loses connectivity ... I have to enter codes again!
It gets frustrating ... Why have two remotes when I can and do have one (whien it works..)?

Is this is a fault with the remote?

Can I contact CS with this, or will they sound as if I am stupid?

Cheers in advance.

Re: Samsung remote control forget settings
 

The remotes do have a tendency to forget the settings if you use the cheap NTL-supplied batteries. If you put Duracells in, it's far less likely to happen.

It is a known problem though, to the extent that NTL have issued a "second edition" of the remote that remembers the code even when the batteries are removed. It sounds like you've been unlucky and missed out on one.

Re: Samsung remote control forget settings
 

Could I log this as a fault and obtain a new remote control? Anyone like to guess my chances are with CS?
Cheers

Re: Samsung remote control forget settings
 

You could but you are highly likely to be charged for a replacement when you send your old one back and it still works to control a STB.

Re: Samsung remote control forget settings
 

I am just waiting for the remotes with Play, Pause etc (second edition) to appear on eBay. have not found any yet though