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Cak Callback Attempt/faliure
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Old 05-01-2005, 17:20   #1
themelon
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Cak Callback Attempt/faliure
Had a look on the event log of my STB by pressing Page Up Page Down a Blue, I seem to be getting this error. Does this mean anything to anyone, if so is it a problem?

Just wondering becuase my STB has just been replace due a fault, and there seems to be a whole lot of these. Cheers.
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Old 05-01-2005, 17:39   #2
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Re: Cak Callback Attempt/faliure
Could be a return path issue... Are your TV Guide and Interactive services (by which I mean the interactive menu rather than any eTV applications) working OK?
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Old 05-01-2005, 17:43   #3
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Re: Cak Callback Attempt/faliure
Quote:
Originally Posted by themelon
Had a look on the event log of my STB by pressing Page Up Page Down a Blue, I seem to be getting this error. Does this mean anything to anyone, if so is it a problem?

Just wondering becuase my STB has just been replace due a fault, and there seems to be a whole lot of these. Cheers.
You've got a Samsung, haven't you?

The event log is a bit more verbose on these than on Pace boxes. CAK queue full/callback attempted is nothing to worry about.
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Old 05-01-2005, 17:47   #4
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Re: Cak Callback Attempt/faliure
Quote:
Originally Posted by Tristan
You've got a Samsung, haven't you?

The event log is a bit more verbose on these than on Pace boxes. CAK queue full/callback attempted is nothing to worry about.
*bows down to the master*
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Old 05-01-2005, 17:53   #5
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Re: Cak Callback Attempt/faliure
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Originally Posted by jimbo
*bows down to the master*
I just remember things I've read. I think I got the info from Spiderplant in the first place. Praise him!

(but I will accept rep points for memory )
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Old 05-01-2005, 17:55   #6
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Re: Cak Callback Attempt/faliure
Hehe, I would, but I've got to spread the love a bit first!
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Old 05-01-2005, 18:30   #7
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Re: Cak Callback Attempt/faliure
It is a Samsung box

Interactive works ok, but it wont let me order Front Row Movies.

Also the software says it was last updated in August 04 from what I can gather from the version number given there should be a few updates.

Is this deffo not a problem? It seems to be doing it quite a lot?


Cheers
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Old 05-01-2005, 18:33   #8
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Re: Cak Callback Attempt/faliure
Does it give any error messages when you try and order a Front Row film?

What version number have you got?
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Old 05-01-2005, 20:12   #9
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Re: Cak Callback Attempt/faliure
When ordering a Front Row Movie it gives the Error E003 and says call customer services.

It also says something about AGC% Status being 71

SNR estimate is 38.8dB

Up Power is 46dBmV

Down is 31.2

Version 3_1_1_P2N_N_S2100

Loader 1.05 (26 Feb 2004)

Download listed for Aug 2004
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Old 06-01-2005, 09:55   #10
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Re: Cak Callback Attempt/faliure
Quote:
Originally Posted by themelon
When ordering a Front Row Movie it gives the Error E003 and says call customer services.
Yeah, you should call them. Normally I'd say not to worry about the occasional CAK callback failure, but the E003 suggests something worse is wrong.
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Old 06-01-2005, 17:46   #11
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Re: Cak Callback Attempt/faliure
Just rang them and Front Row now works properley.

Its still doing quite a few of these CAK Callbacks however.

They dont seem to be causing any problems with anything for now.

I was just a little worried I might not receive any of the upcoming updates if the box is not contacting something properley, but we shall wait and see!
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Old 06-01-2005, 17:50   #12
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Re: Cak Callback Attempt/faliure
Keep an eye on your credit limit in the info there - it goes down each time you order a movie, and if it doesn't go back up to £30 periodically, you might have a return path problem - though it sounds like it should be sorted for now!
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Old 06-01-2005, 22:53   #13
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Re: Cak Callback Attempt/faliure
I will keep a check on that cheers.

I have noticed however that the credit hasnt gone back up yet as customer services asked me to order any movie to test it was working, then I wouldnt get charged for it if I didnt watch it.
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Old 07-01-2005, 11:53   #14
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Re: Cak Callback Attempt/faliure
Also out of Interest I presume if this is a return path problem causing this Cak Callback attempts/faliures thing, that it will not be a problem with the box again but something to do with the signal.
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Old 07-01-2005, 15:26   #15
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Re: Cak Callback Attempt/faliure
If there is a return path issue (which I don't think there is at the moment!), it could be either box or cabling!
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