[Merged] ntl - help us improve our service.

Raistlin · 11-12-2004, 09:54

Received this morning from: Research.Team@ntl.com

Quote:

Dear customer,

At ntl we're keen to improve the service we offer to our customers . That means listening to what you have to say, and taking action. As you were recently in contact with one of our customer service teams, we'd like to know what you thought of our service. We'll then use your responses to help us improve. The questionnaire will only take a couple of minutes to complete. The survey is being hosted by Esmaker, an independent research company.

AS A THANK-YOU FOR TAKING THE TIME TO GIVE US YOUR FEEDBACK, ALL COMPLETED SURVEYS WILL GO INTO A PRIZE DRAW FOR THE CHANCE TO WIN AN XBOX. THE WINNER WILL BE SELECTED BEFORE CHRISTMAS.

You can fill out the survey by clicking on the following link <URL Removed>
To be able to log into the survey you will need the following password <Password Snipped>

Thank you for your time

ntl research team

The URL of the site that the link points to is:

http://www.esmaker.com/nx/Public/SurveyNX.aspx?SurveyId=<Survey ID Snipped>

Cheers guys,

Raist.

setch · 11-12-2004, 10:03

You have to laugh, I received an email this morning asking me to participate in a survey that would help NTL improve it's service.

This is what I received after about 3 pages through the survey.

http://homepage.ntlworld.com/stephen.etchells/Clip1.jpg

It makes you wonder if there is any future.

paulyoung666 · 11-12-2004, 10:43

doubt it

Chrysalis · 12-12-2004, 09:25

why did not all customers receieve this, would be interesting for analogue only area's in desperate need of ubr resegmenting results coming in.

Russ · 12-12-2004, 09:49

Smells fishy to me...

quadplay · 13-12-2004, 00:16

esmaker.com is a site used by ntl Trials departments to get their triallists to respond to questions... I'll try to find out some more.

jrhnewark · 13-12-2004, 01:03

I recieved it, and filled it out no problem. Very, very interesting for me as a Web Designer.

I had to go with the third type.

I only recieved it as I'm with the triallists etc. Can't say much more, we're swore to secrecy I believe.

quadplay · 13-12-2004, 01:16

Those of you who've received this - were you in contact with Customer Services, Faults, or Technical Support recently?

jrhnewark · 13-12-2004, 01:31

Quote:

Those of you who've received this - were you in contact with Customer Services, Faults, or Technical Support recently?

Haven't touched any of them recently!

I thought it was just for triallists?

13-12-2004, 11:02

I've not be in touch with NTL directly for a few months, and I have not been on any NTL trials but I've received this e-mail. At first I assumed that it was just a hoax.