03-08-2004, 10:33
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#1
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Address For Cancelling ?
Hi just wondered if someone could confirm the address for cancelling an NTL dial up internet account ?
Is it still the 'Buckhurst Rd, Berkshire One'?
Thx
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03-08-2004, 10:46
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#2
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Address For Cancelling ?
Is it 'ntl Freedom'?
If not, I think you just use the address at the top of your bill.
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03-08-2004, 10:51
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,169
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Re: Address For Cancelling ?
And don't forget to send any letters like this to ntl by recorded delivery.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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03-08-2004, 10:55
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#4
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Will do ...........yes its 'Freedom'.........just that I saw two different addresses floating around including also 'Bartley Wood' one in Hampshire ..just wondered if it rang any bells !
Thx ANYWAY !
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03-08-2004, 21:24
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#5
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Inactive
Join Date: Dec 2003
Location: swansea
Posts: 205
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Re: Address For Cancelling ?
hi joe
yes ntl freedom cancellations are dealt with at the bartley wood address
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04-08-2004, 13:50
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#6
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Cheers !
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04-08-2004, 20:38
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#7
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Do I still have to ring also, usually just give you the address anyway. If so which is the cheapest number, preferably not a diversion to india ?
thx
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04-08-2004, 21:03
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#8
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: Address For Cancelling ?
Quote:
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Originally Posted by joe2cool
Do I still have to ring also, usually just give you the address anyway. If so which is the cheapest number, preferably not a diversion to india ?
thx
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freedom number is 0870 445 0445 (I think off the top of my head  )
and yes sorry it goes to bombay or somewhere like that 
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05-08-2004, 09:15
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#9
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Inactive
Join Date: Dec 2003
Location: swansea
Posts: 205
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Re: Address For Cancelling ?
no need to ring also, they did try to pass you through to retentions....not sure if this still happens....im pretty sure this number does not go thru to india as its the customer services number for bartley wood.....tech support numbers are india based i believe.
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05-08-2004, 09:35
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#10
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Address For Cancelling ?
Quote:
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Originally Posted by gavnad
no need to ring also, they did try to pass you through to retentions....not sure if this still happens....im pretty sure this number does not go thru to india as its the customer services number for bartley wood.....tech support numbers are india based i believe.
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I think it's only Sales that are based in India..... 
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05-08-2004, 10:28
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#11
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Won't bother ringing.............cheers guys !
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15-08-2004, 05:50
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#12
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Well letter sent (recorded) but not heard anything as yet (nearly a week)
Anyone know how long it takes ?
If not soon going to cancel direct debit & let them chase me !
Just wondering if anyone had any ideas of the their procedure
Thx !
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15-08-2004, 10:45
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#13
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,169
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Re: Address For Cancelling ?
Call the Royal Mail and find out when the letter was recieved and see if they've got a name for the person who signed for it.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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15-08-2004, 12:57
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#14
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Inactive
Join Date: Jun 2003
Location: manchester
Age: 84
Posts: 553
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Re: Address For Cancelling ?
Quote:
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Originally Posted by joe2cool
Well letter sent (recorded) but not heard anything as yet (nearly a week)
Anyone know how long it takes ?
If not soon going to cancel direct debit & let them chase me !
Just wondering if anyone had any ideas of the their procedure
Thx !
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if us still have the tracking number u can check it online.
http://www.royalmail.com
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15-08-2004, 14:12
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#15
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Inactive
Join Date: Dec 2003
Location: South East, UK
Age: 61
Posts: 46
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Re: Address For Cancelling ?
Ok Cheers guys.........
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