NTL details

[e-dam]

Hello, I'm at a loose end about what to do, so I thought I'd ask here.

I'm an NTL broadband customer, and I've recently wanted to access the e-mail and webspace they gave me when I first signed on. The problem is, in the year I've been using the company, I've misplaced the username and password they provided me. Checking on their site, I can see no place where I can access these pieces of information. All I've got to identify myself is my account number.

Anyone know what I can do to retrieve my details?

[paulyoung666]

hi and to the site , i reckon c.s. should be able to help , free call as well

[e-dam]

Thanks for the warm welcome Paul
Can you elaborate a bit though please? What's C.S? (I'm presuming some sort of tech support line. If it is, what's the number?)

[swoop101]

customer service

I use 1503

[br3ach]

If you ring customer services on 08000522000 or technical support on 08456500121 they will be able to help.

You will need to be the person named on the account when calling

Hope that helps

br3ach

[paulyoung666]

Originally Posted by e-dam

Thanks for the warm welcome Paul
Can you elaborate a bit though please? What's C.S? (I'm presuming some sort of tech support line. If it is, what's the number?)

customer services , not sure about the number as i still use the local one to me , cant get to it on their website but i reckon someone will be along soon to help

[quadplay]

For Customer Services, 0800 052 2000 works from all over the country, on ntl and BT lines (and Telewest, etc. should you wish to call ntl from another operator's line!). From many ntl lines, though, you can also use 150, 151, 1503, or a local franchise number, or a few other number combinations I can't remember!

[e-dam]

Thank you all very much. I should have known really, the centre's just down the road from me in Swansea

[quadplay]

Ooh!