ntl Webspace Upload/WebMail Problems

tnetjpm · 22-06-2004, 16:18

Hi,
I'm having trouble uploading to my webspace via FTP, and also logging onto my WebMail.
However, I can retrieve my email (@ntlworld.com) via Outlook Express just fine.
It appears to be a password issue and after having read other posts/info, the recommendation is to use the original password issued with the account to access my Webspace, rather than what I have changed it to ... and here's the suprise ... I don't have a note of what the password was after I changed it many months ago.
Can anyone tell me what my options are, if any (other than obviously to contact ntl).

Thanks.

Paul K · 22-06-2004, 16:34

Other than contact CS you may be in difficulties

Do you have an account with the password on? Even if it is asterisked out you can get the password using a piece of software called revelation
http://www.snadboy.com/
Have you tried recreating a link to the webspace in case its just a corruption with the link you are using?

Chris W · 22-06-2004, 17:25

Quote:

Originally Posted by tnetjpm

Hi,
I'm having trouble uploading to my webspace via FTP, and also logging onto my WebMail.
However, I can retrieve my email (@ntlworld.com) via Outlook Express just fine.
It appears to be a password issue and after having read other posts/info, the recommendation is to use the original password issued with the account to access my Webspace, rather than what I have changed it to ... and here's the suprise ... I don't have a note of what the password was after I changed it many months ago.
Can anyone tell me what my options are, if any (other than obviously to contact ntl).

Thanks.

If you pm me your username and what you think it is i can tell you if it is correct or not, but i cannot tell you what the correct one is because of data protection.

and

to the site!

MB

br3ach · 22-06-2004, 17:45

Was this sorted for you?

If not, I can take a look

tnetjpm · 23-06-2004, 14:35

Nope not sorted yet - just waiting for MB to get back to me.
Revelation won't work - don't have the old password anywhere.
And I wasn't using a link, was typing it in as well, so that's not the problem.