Bounced email

Can anyone tell me in plain English what the following error message means:-

This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <contact@rodargent.com>
Reason: forwarding blocked, read new mail, add 62.253.162.41 to forwarding or use smtp authentication

Please reply to Postmaster@ntlworld.com
if you feel this message to be in error.

I ordered a CD from Rod Argent's website over a month ago and still haven't received it. The above address was given for queries but it just bounces back straight away.

[iadom]

They may have changed e-mail address. Try this one mailto:cargent@attglobal.net

Just tried the other email address & get a different error:-

The following addresses had delivery problems:
<cargent@attglobal.net>
Permanent Failure: 522_mailbox_full;_group_quota_sz=3145357/3145728_ct=872/100000
Delivery last attempted at Tue, 1 Jun 2004 11:23:00 -0000

Can't find any phone numbers or snail mail addresses either.

[iadom]

..Have they taken your money yet,

Originally Posted by iadom

..Have they taken your money yet,

They use a company called "NetBanx" to handle payments. Within a few minutes of ordering the CD, I received an email saying that they had debited my account for £12.56. I haven't actually received my Mastercard statement yet, so I don't know for certain that the money has been taken.

Perhaps I should contact NetBanx & see what they can do.

I'm still puzzled by the reasons given for the first email being rejected. I can understand full mailboxes, wrong addresses etc. but not that explanation.

[Shaun]

I'd contact your credit card company too, they are just as liable to reimburse you as the company that took your money

[paulyoung666]

Originally Posted by dellwear

I'd contact your credit card company too, they are just as liable to reimburse you as the company that took your money

i thought that was only for over £100

[iadom]

These are the details of the website domain registrant etc. not sure if you can find out any useful address from this.



THE RED HOUSE STUDIOS LTD (RODARGENT-DOM)
SILSOE, BEDS MK45 4DX
SILSOE, BEDS MK45 4DX
GB

Domain Name: RODARGENT.COM

Administrative Contact:
British Telecommunications plc (BS38-ORG) dnsreg@BT.COM
PP TKS/F18/01 Trunk Exchange Sth
109-117 Long Rd
Cambridge, Cambs CB2 2HG
UK
+44 1223 840711 fax: - +44 1223 358474

Technical Contact:
MMAOS (MMA2-ORG) hostmaster@BTWEBWORLD.COM
MMAOS
115 CRAWFORD STREET
London 1AGW1H, London 1AGW1H
UK
084 5607 1942 fax: - +44 29 2049 0634

Record expires on 16-Sep-2005.
Record created on 17-Sep-1997.
Database last updated on 1-Jun-2004 13:21:49 EDT.

Domain servers in listed order:

NS0.BT.NET 194.72.6.51
NS1.BT.NET 194.72.6.52

[punky]

Originally Posted by XFS03

Can anyone tell me in plain English what the following error message means:-

This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <contact@rodargent.com>
Reason: forwarding blocked, read new mail, add 62.253.162.41 to forwarding or use smtp authentication

Please reply to Postmaster@ntlworld.com
if you feel this message to be in error.

I ordered a CD from Rod Argent's website over a month ago and still haven't received it. The above address was given for queries but it just bounces back straight away.

You have a 550 Spam Prevention Error. There are two ways around it. Not all work on every mail provider, but at least one should work on all.

1. Check your incoming mail first (Don't do send and recieve; it sends the mail first, but click the down arrow next to it and go to recieve all). Once you do that, and they have your IP, you can then send mail out.

2. Enable Outgoing Authentication: Goto Tools, Accounts, Mail, then click on your mail account and goto properties. Goto servers, then "Outgoing Mail Server", and check: "Enable outgoing mail authentication".. Hit settings, and make sure "Use same settings as incoming" is selected.

HTH

[iadom]

Originally Posted by punky

You have a 550 Spam Prevention Error. There are two ways around it. Not all work on every mail provider, but at least one should work on all.

1. Check your incoming mail first (Don't do send and recieve; it sends the mail first, but click the down arrow next to it and go to recieve all). Once you do that, and they have your IP, you can then send mail out.

2. Enable Outgoing Authentication: Goto Tools, Accounts, Mail, then click on your mail account and goto properties. Goto servers, then "Outgoing Mail Server", and check: "Enable outgoing mail authentication".. Hit settings, and make sure "Use same settings as incoming" is selected.

HTH

Just tried a quick test e-mail using both of those methods via OE and it is still bounced. Perhaps XFS03 will let us know if he gets the same.

Double edit to make gender corrections

Originally Posted by iadom

Just tried a quick test e-mail using both of those methods via OE and it is still bounced. Perhaps XFS03 will let us know if he/she gets the same.

Same here.
Did both of those methods punky, and still getting same error.

btw...thanks for the website domain details iadom (& I am a "he" )

As mentioned by paulyoung666, I think credit card companies only cover you for purchases over £100.

[iadom]

I also got the same result using my Zen dial up account...Hope you get it sorted. Sir

[punky]

Bizarre... Especially as it seems to say that in the response. It has always fixed my mail sending problems. I'll have a think and another look around and see if anything new comes to me...