Please Help Me!

[tindrum]

Hi everyone - just discovered this site and what a relief!

I really hope someone out there can help me - I've got this situation where I feel like I'm in a Franz Kafka novel - I just can't get through to anyone at NTL who will listen to me.

To keep it short, a few weeks ago I bought a flat in a block which is serviced by NTL under an agreement with the management committee of the block (the agreement was actually made with NTL predecessor Videotron). The service is analogue cable - as part of the deal Videotron made they agreed to provide the basic terrestrial channels for free on the basis that numerous flats would upgrade and get set-top boxes and pay for extra channels (as has happened).

I can not get anyone at NTL to accept responsibility for this agreement even though the management committee have passed me the paperwork which proves the deal took place.

I can't watch any TV as a result - I'm on the ground floor and can't get any reception at all.

Any ideas who I should contact or what I should do??

I'm at the end of my tether - i've spoken to about 6 different customer services people, none of whom will help me.

Any ideas most welcome

Many thanks

[paulyoung666]

first q would be have you got all of this in writing , btw to the site , hope we can help --- paul


edit :- i should have read better , yes you have the papaerwork , i am sure one of the mods will be along soon to help out , mods where are you

[Nemesis]

Has anyone got the regional MD's number ?

[Chris W]

Originally Posted by tindrum

<snip>

which part of the country are you in?

[tindrum]

Hi guys - thanks ever so much for the quick and helpful replies. I live in west london - post code W11.

for various reasons the block i'm in does not have access to digital cable and nor can i use a normal aerial, so i'm completetly at the mercy of ntl. Help!

[altis]

Originally Posted by tindrum

... I feel like I'm in a Franz Kafka novel ...

I think you'll find it was GÃÃâ€*’¼nter Grass

[Neil]

Originally Posted by tindrum

Hi guys - thanks ever so much for the quick and helpful replies. I live in west london - post code W11.

for various reasons the block i'm in does not have access to digital cable and nor can i use a normal aerial, so i'm completetly at the mercy of ntl. Help!

Managing Director, South Business Unit

Mr Chris Slattery
Location: London Docklands
Telephone: 020 7746 4588
E-mail: chris.slattery@ntl.com

Director of Television, ntl:home

Mr David Thatcher
Location: Luton
Telephone: 01582 701616
Mobile: 07815 062163
Fax: 01582 610644
E-mail: david.thatcher@ntl.com

to the site Tindrum.

[tindrum]

Thanks everyone.


I thought I'd let you know i contacted David Thatcher and so far he;s been very helpful,. i'll keep you updated on my progress.

By the way - as to the novel title - my user name is in honour of "the effeminate futurists" (as alan partridge would say), Japan!

[scoobysnacks]

Try asking your neibours for advise as their accounts could be useful if they have moved over from videotron to ntl.