HotPot team?? Do they exist?????
06-02-2004, 20:49
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#1
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Inactive
Join Date: Feb 2004
Posts: 16
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HotPot team?? Do they exsist?????
I've been informed that the NTL HotPot team will be looking into my Upload/Download speed problems soon. Two months later I have seen no improvement. Does anyone know if this mysterious group of people acually exsist.
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06-02-2004, 20:55
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#2
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Inactive
Join Date: Jan 2023
Posts: 4,984
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Re: HotPot team?? Do they exsist?????
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Originally Posted by AdyBee
I've been informed that the NTL HotPot team will be looking into my Upload/Download speed problems soon. Two months later I have seen no improvement. Does anyone know if this mysterious group of people acually exsist.
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Hi Adybee  to the site m8
In answer to your question - yes they do they......hang on - recieving radio traffic........................................... .................................................. ...
.................................................. .......squadron leader porky reqesting permision to take off.......rodger porky... Pigs away..........pig squadron 101 is now airborne sir....rodger................wilko and out...... 
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06-02-2004, 20:57
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#3
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Inactive
Join Date: Feb 2004
Posts: 16
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Re: HotPot team?? Do they exsist?????
If this is the case dude, then why have I been told by NTL teccy's on numourous occasions that the " hotpot team have been informed of the problem and will be dealing with it ASAP ".
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Originally Posted by threadbare
you have misunderstood hotpots are just collections of examples. any faults are escalated to relevant departments
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06-02-2004, 20:59
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#4
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Inactive
Join Date: Feb 2004
Posts: 16
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Re: HotPot team?? Do they exsist?????
Fair comment Stuartbe. I'm begining to feel the same way about this unobtainable team of oddballs.
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Originally Posted by stuartbe
Hi Adybee to the site m8
In answer to your question - yes they do they......hang on - recieving radio traffic........................................... .................................................. ...
.................................................. .......squadron leader porky reqesting permision to take off.......rodger porky... Pigs away..........pig squadron 101 is now airborne sir....rodger................wilko and out...... |
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06-02-2004, 21:00
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#5
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Inactive
Join Date: Nov 2003
Location: Wales
Posts: 459
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Re: HotPot team?? Do they exsist?????
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Originally Posted by AdyBee
If this is the case dude, then why have I been told by NTL teccy's on numourous occasions that the " hotpot team have been informed of the problem and will be dealing with it ASAP ".
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it's just a turn of phrase by an agent
edit - they are probably referring to the Faults Managemnt Team in Swansea - who collate the examples when a fault is suspected
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06-02-2004, 21:02
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#6
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Inactive
Join Date: Feb 2004
Posts: 16
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Re: HotPot team?? Do they exsist?????
"I see said the blind man to the deaf dog"
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Originally Posted by threadbare
it's just a turn of phrase by an agent
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06-02-2004, 21:03
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#7
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Inactive
Join Date: Jan 2023
Posts: 4,984
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Re: HotPot team?? Do they exsist?????
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Originally Posted by threadbare
it's just a turn of phrase by an agent
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Not just a good way to fob off the customer and ignore the problem then ?? 
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06-02-2004, 21:05
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#8
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Inactive
Join Date: Nov 2003
Location: Wales
Posts: 459
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Re: HotPot team?? Do they exsist?????
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Originally Posted by stuartbe
Not just a good way to fob off the customer and ignore the problem then ?? |
nope
a way of collecting the examples of a problem so a fault can be identified and consequently fixed....
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06-02-2004, 21:09
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#9
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,182
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Re: HotPot team?? Do they exsist?????
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Originally Posted by threadbare
identified and consequently fixed....
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__________________
Heavy Is The Crown
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06-02-2004, 21:12
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#10
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Inactive
Join Date: Feb 2004
Posts: 16
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Re: HotPot team?? Do they exsist?????
well, I hope your right threadbare. Like I say, I've given up trying to get my connection sorted myself and wish this hotpot thingy would turn up the heat and get me flying again.
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Originally Posted by threadbare
nope
a way of collecting the examples of a problem so a fault can be identified and consequently fixed....
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06-02-2004, 21:13
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#11
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Inactive
Join Date: Nov 2003
Location: Wales
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Re: HotPot team?? Do they exsist?????
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Originally Posted by Russ D
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hi russ, any suggestions how it should be done?
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06-02-2004, 21:15
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#12
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cf.mega poster
Join Date: Jun 2003
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Re: HotPot team?? Do they exsist?????
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Originally Posted by threadbare
hi russ, any suggestions how it should be done?
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Yep thanks, and I'll be telling them to the people who are in a position to act on them.
__________________
Heavy Is The Crown
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06-02-2004, 21:16
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#13
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Inactive
Join Date: Nov 2003
Location: Wales
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Re: HotPot team?? Do they exsist?????
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Originally Posted by Russ D
Yep thanks, and I'll be telling them to the people who are in a position to act on them.
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so ur not gonna tell me then?
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06-02-2004, 21:17
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#14
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cf.mega poster
Join Date: Jun 2003
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Re: HotPot team?? Do they exsist?????
As I said, my ideas go to the people who are a position to impliment them.
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Heavy Is The Crown
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06-02-2004, 21:18
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#15
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Inactive
Join Date: Nov 2003
Location: Wales
Posts: 459
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Re: HotPot team?? Do they exsist?????
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Originally Posted by Russ D
As I said, my ideas go to the people who are a position to impliment them.
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oohh secrets! fair enough - hope they help improve ntl customer service
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