HotPot team?? Do they exsist?????
 

I've been informed that the NTL HotPot team will be looking into my Upload/Download speed problems soon. Two months later I have seen no improvement. Does anyone know if this mysterious group of people acually exsist.

Re: HotPot team?? Do they exsist?????
 

Hi Adybee :welcome: to the site m8

In answer to your question - yes they do they......hang on - recieving radio traffic........................................... .................................................. ...
.................................................. .......squadron leader porky reqesting permision to take off.......rodger porky... Pigs away..........pig squadron 101 is now airborne sir....rodger................wilko and out...... :D

Re: HotPot team?? Do they exsist?????
 

If this is the case dude, then why have I been told by NTL teccy's on numourous occasions that the " hotpot team have been informed of the problem and will be dealing with it ASAP ".

Re: HotPot team?? Do they exsist?????
 

Fair comment Stuartbe. I'm begining to feel the same way about this unobtainable team of oddballs.

Re: HotPot team?? Do they exsist?????
 

it's just a turn of phrase by an agent

edit - they are probably referring to the Faults Managemnt Team in Swansea - who collate the examples when a fault is suspected

Re: HotPot team?? Do they exsist?????
 

"I see said the blind man to the deaf dog"

Re: HotPot team?? Do they exsist?????
 

Not just a good way to fob off the customer and ignore the problem then ?? :)

Re: HotPot team?? Do they exsist?????
 

nope

a way of collecting the examples of a problem so a fault can be identified and consequently fixed....

Re: HotPot team?? Do they exsist?????
 

:rofl:

Re: HotPot team?? Do they exsist?????
 

well, I hope your right threadbare. Like I say, I've given up trying to get my connection sorted myself and wish this hotpot thingy would turn up the heat and get me flying again.

Re: HotPot team?? Do they exsist?????
 

hi russ, any suggestions how it should be done?

Re: HotPot team?? Do they exsist?????
 

Yep thanks, and I'll be telling them to the people who are in a position to act on them.

Re: HotPot team?? Do they exsist?????
 

so ur not gonna tell me then?

Re: HotPot team?? Do they exsist?????
 

As I said, my ideas go to the people who are a position to impliment them.

Re: HotPot team?? Do they exsist?????
 

oohh secrets! fair enough - hope they help improve ntl customer service