VOD Content - One week shows are available, the next they're not...

Andy C · 26-10-2005, 13:26

I'm curious about the content on the VOD service. I believe the selection of shows and the time they are made available is decided by the BBC, however it currently appears to be quite unreliable.

For instance, this Saturday I decided not to set the recorder for Bodies on BBC2 as every episode of the current series has been available on VOD later the same night. However when I went to watch it Sunday it was not listed, and it still isn't.

I hope this is a situation that isn't going to happen to various shows on a regular basis. It really defeats the point of using VOD if we still have to record a show to make sure we actually get to see it.

A.

1701-e · 26-10-2005, 14:22

It does happen from time to time -- but it is a trial service so bear with it!

andygrif · 26-10-2005, 14:52

It is NOT a trial service at all.

It is an advertised product.

And the inconsistency in what's available makes ntl look unprofessional and incompetant.

1701-e · 27-10-2005, 09:30

Quote:

Originally Posted by andygrif

It is NOT a trial service at all.

It is an advertised product.

And the inconsistency in what's available makes ntl look unprofessional and incompetant.

It is a trial service per all the leaflets they sent me.

Also on the web...

Missed yesterday's Eastenders? ntl have created a trial service called Pick of the Week which allows you to watch some of your favourite BBC programmes whenever you choose - up to a whole week after it was shown! Pick of the Week programmes are completely free, so you can watch your favourite show whenever you want.

andygrif · 27-10-2005, 12:35

I can't speak for your leaflets, but the one that arrived last week does not say TRIAL anywhere in the brochure or letter or T&Cs or FAQs.

It is also listed as a selling point of each of the TV packages, which (by the nature of the word trial) would not be appropriate. http://www.home.ntl.com/icat/television

And the On-Demand page of the ntl woebsite also mysteriously avoids using the word TRIAL..as per http://www.home.ntl.com/page/ondemand

Quote:

TV, the way it was meant to be
Brand new ntl on demand is TV the way it was meant to be. Forget TV schedules, this great new service brings you your very own video library. Movies, music videos, the most popular shows from the BBC, kids programmes and adult content from a continually updated library. Simply pick a show and play it whenever you want. After it starts you can pause, rewind or fast-forward and watch it again and again.

Real choice, real control
On demand is simple to use - access to the service is free and you don't need any new equipment. You get lot's of free programmes too like BBC shows such as Eastenders and Top Gear, music to suit all tastes as well as something for the kids. Don't worry, anything you have to pay for will be clearly marked before you buy and will appear on your bill.

With on demand, programmes start when you say so. Choose from a huge range of entertainment - a selection of your favourite TV shows, hundreds of films, music videos and kids programmes... all at the touch of a button.

ntl on demand gives you control, choice and convenience

Note the use of the words "brand new" and "service". By definition I trial is not brand new, as it is not strictly available officially.

Also the entire residential T&Cs do not mention the word TRIAL http://www.home.ntl.com/page/termsresidential

So, wherever you have got your information from, it is not up to date or accurate - and the VOD service is not a trial.

1701-e · 27-10-2005, 14:49

Look,

I clearly stated my source and that it relates to the BBC Pick of the week being a trial NOT the whole VOD system.

I copied from ntlhome.com in my previous post. Here is the link... http://www.home.ntl.com/page/vod3

The latest leaflet i received relates to the October promotion (50p movies etc on Filmflex, extra free offerings on TV Hits) and states that BBC Pick of the week is a TRIAL service.

Case dismissed