25-06-2025, 15:03
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#1
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Three Outage
Quote:
We're aware of an issue affecting voice services and are working hard to fix it. Data services are working normally. Please accept our apologies for any inconvenience caused.
twitter/x url
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Quote:
We're aware of an issue affecting voice services and are working hard to fix it. Data services are working normally, so calls can be placed via third-party messaging apps. We're really sorry for any inconvenience caused.
twitter/x url
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 credit my account if you're really sorry.. ? I didn't think so 
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25-06-2025, 15:13
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Moans and Pet Hates
The most overused sentence by Three
“We apologise for the inconvenience”.
Well then! That makes everything ok!
__________________
From Jim Cornette:
“Ty, Fy, bye”
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25-06-2025, 15:16
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#3
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Moans and Pet Hates
I don't think they are on the ball. There's no mention of SMS which is still working.
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25-06-2025, 18:26
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#4
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Moans and Pet Hates
Oh they have mentioned SMS..
Quote:
We're continuing to work on an issue affecting voice services which started earlier today. A small number of text messages are also being affected by the issue. Data services are working normally, so calls can be placed via third-party messaging apps. (1/2)
twitter/x url
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I don't know where 2/2 is 
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25-06-2025, 18:42
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#5
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,015
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Re: Moans and Pet Hates
I dont use them (directly anyway).
My backup internet is ID Mobile, which I believe uses Three's network.
---------- Post added at 17:41 ---------- Previous post was at 17:39 ----------
https://www.bbc.co.uk/news/articles/cdxlqeyw95no
---------- Post added at 17:42 ---------- Previous post was at 17:41 ----------
Since my use is Data only, it appears I'm unaffected.
__________________
 Baby, I was born this way.
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25-06-2025, 18:51
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#6
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Moans and Pet Hates
No calls all day, 9-5'ers screwed.
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25-06-2025, 19:22
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#7
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,015
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Re: Moans and Pet Hates
Does Wifi calling still work ?
__________________
Baby, I was born this way.
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25-06-2025, 19:27
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#8
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Moans and Pet Hates
Nope. Something about PSTN, Public Switched Telephone Network.
999 doesn't work neither.
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25-06-2025, 19:30
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#9
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,564
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Re: Moans and Pet Hates
Three just merged with Vodafone as well didn't they.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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25-06-2025, 20:39
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#10
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Moans and Pet Hates
Yes and in the coming months customers were to share networks.
---------- Post added at 18:55 ---------- Previous post was at 18:33 ----------
Now their twitter/X doesn't make sense
Quote:
Latest update: We’re continuing to investigate an issue affecting voice services on our network. Data services remain unaffected, so customers can make calls using third-party messaging apps. A small number of text messages are also impacted. (1/2)
twitter/x url
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Everything is 1 of 2 with no 2 of 2 
Last edited by thenry; 25-06-2025 at 21:22.
Reason: Spelling
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25-06-2025, 22:05
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#11
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,015
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Re: Three Outage
Posts moved to dedicated topic as this is ongoing.
__________________
Baby, I was born this way.
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26-06-2025, 19:23
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#12
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Three Outage
Service is as normal again since yesterday evening. I had to restart one device to receive incoming calls other than that no issues.
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30-06-2025, 12:44
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#13
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Three Outage
I had problems recieving data when they said data was unaffected ,but rebooting the phone cured that.
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30-06-2025, 13:29
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#14
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Three Outage
Someone needs to set up a website called 3Hell or something.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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30-06-2025, 13:46
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#15
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,422
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Re: Three Outage
Three customer service is shocking. Broken promises and not having a clue. The CEO office is good though. I've had the pleasure of receiving callbacks from UK staff who deal with the issue at hand and some to be fair.
The actual service, data, calls and texts overall is good. I hardly have issues and I'm next to a mast.
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