Cable Forum - Three Outage

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thenry

25-06-2025 14:03

Three Outage

Quote:

We're aware of an issue affecting voice services and are working hard to fix it. Data services are working normally. Please accept our apologies for any inconvenience caused.

twitter/x url

Quote:

We're aware of an issue affecting voice services and are working hard to fix it. Data services are working normally, so calls can be placed via third-party messaging apps. We're really sorry for any inconvenience caused.

twitter/x url

:banghead: credit my account if you're really sorry.. ? I didn't think so :mad:

Russ	25-06-2025 14:13

Re: Moans and Pet Hates

The most overused sentence by Three

“We apologise for the inconvenience”.

Well then! That makes everything ok!

thenry

25-06-2025 14:16

Re: Moans and Pet Hates

I don't think they are on the ball. There's no mention of SMS which is still working.

thenry

25-06-2025 17:26

Re: Moans and Pet Hates

Oh they have mentioned SMS..

Quote:

We're continuing to work on an issue affecting voice services which started earlier today. A small number of text messages are also being affected by the issue. Data services are working normally, so calls can be placed via third-party messaging apps. (1/2)

twitter/x url

I don't know where 2/2 is :confused:

Paul	25-06-2025 17:42

Re: Moans and Pet Hates

I dont use them (directly anyway).
My backup internet is ID Mobile, which I believe uses Three's network.

---------- Post added at 17:41 ---------- Previous post was at 17:39 ----------

https://www.bbc.co.uk/news/articles/cdxlqeyw95no

---------- Post added at 17:42 ---------- Previous post was at 17:41 ----------

Since my use is Data only, it appears I'm unaffected.

thenry

25-06-2025 17:51

Re: Moans and Pet Hates

No calls all day, 9-5'ers screwed.

Paul	25-06-2025 18:22

Re: Moans and Pet Hates

Does Wifi calling still work ?

thenry

25-06-2025 18:27

Re: Moans and Pet Hates

Nope. Something about PSTN, Public Switched Telephone Network.

999 doesn't work neither.

Stephen

25-06-2025 18:30

Re: Moans and Pet Hates

Three just merged with Vodafone as well didn't they.

thenry

25-06-2025 19:39

Re: Moans and Pet Hates

Yes and in the coming months customers were to share networks.

---------- Post added at 18:55 ---------- Previous post was at 18:33 ----------

Now their twitter/X doesn't make sense

Quote:

Latest update: We’re continuing to investigate an issue affecting voice services on our network. Data services remain unaffected, so customers can make calls using third-party messaging apps. A small number of text messages are also impacted. (1/2)

twitter/x url

Everything is 1 of 2 with no 2 of 2 :shocked:

Paul	25-06-2025 21:05

Re: Three Outage

Posts moved to dedicated topic as this is ongoing.

thenry

26-06-2025 18:23

Re: Three Outage

Service is as normal again since yesterday evening. I had to restart one device to receive incoming calls other than that no issues.

Stuart

30-06-2025 11:44

Re: Three Outage

I had problems recieving data when they said data was unaffected ,but rebooting the phone cured that.

Russ	30-06-2025 12:29

Re: Three Outage

Someone needs to set up a website called 3Hell or something.

thenry

30-06-2025 12:46

Re: Three Outage

Three customer service is shocking. Broken promises and not having a clue. The CEO office is good though. I've had the pleasure of receiving callbacks from UK staff who deal with the issue at hand and some to be fair.

The actual service, data, calls and texts overall is good. I hardly have issues and I'm next to a mast.

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