120M Tech Support recorded message

alanbjames · 09-02-2014, 14:55

Why is it that every time u ring through to tech support it says "Most problems can be sorted by switching off your modem and turning it back on, and we have noticed that your equipment hasn't been restarted in quite a while" even when it has been and even when it has been from their end also.

Surely it should be able to detect properly.

Kushan · 09-02-2014, 15:04

It depends on what you mean by "a while". And having worked there, I can guarantee you that 80% of problems can actually be fixed with a modem reboot - it's always worth doing.

gazzee · 09-02-2014, 16:29

Alan I went through to tech support the other day and I picked up on that message --I just ignored it and got put through to tech support.

I too had rebooted my superhub/linksys router 4 times in the last 7 days as I loose my connection intermittently recently when its been as stable as hell for ummm yrs.
VM engineer called next day and as my power levels were within limits and I agreed with him they were, he left saying it probably was work on the system getting ready for the imminent speed increase next month--couldn,t argue with that !!! still get hesitant page loading on sites that previously loaded like immediately, living with it for a week or two and then I,ll call them again.
Log shows --dynamic range window violation in the log and T3 timeouts on the upstream page.-Urh wot next!!!

RainmakerRaw · 09-02-2014, 17:46

I'm prepared to be proven wrong but I'm 99.9% sure that recorded message is just taking nonsense in the hope the (clueless) customer does a reboot and fixes the issue. As said above it usually does, but I have restarted my SH literally several times in the hour preceding TS calls and still get the 'test' and the resultant recorded message. The 'test' is all for show if you ask me. If not, it's blatantly rubbish as it can't detect a restart whatsoever lol

qasdfdsaq · 09-02-2014, 19:22

Blatantly lying to customers... that's new...

alanbjames · 09-02-2014, 21:16

Quote:

Originally Posted by Kushan

It depends on what you mean by "a while". And having worked there, I can guarantee you that 80% of problems can actually be fixed with a modem reboot - it's always worth doing.

as in rebooted myself twice and Swansea once.

09-02-2014, 22:15

Quote:

Originally Posted by qasdfdsaq

Blatantly lying to customers... that's new...

I've noticed on many forums, you seem to feel the need to give your opinion as fact and are quite incorrect with your advice.

Have you ever considered not answering posts you "think" you know the answer to? I know for a FACT you have never worked in networks/telecoms/communications of any kind.

You also contradict your experience from one forum to the next,I have quotes from you in 2007 that prove you're full of it.

qasdfdsaq · 11-02-2014, 00:58

Quote:

Originally Posted by Bogof

I know for a FACT you have never worked in networks/telecoms/communications of any kind.

Tell that to the reckless employer who gave me access to these facilities without working there...

alanbjames · 11-02-2014, 03:26

Quote:

Originally Posted by qasdfdsaq

Tell that to the reckless employer who gave me access to these facilities without working there...

When no one is looking swap some of the wires around lol

11-02-2014, 19:16

Quote:

Originally Posted by qasdfdsaq

Tell that to the reckless employer who gave me access to these facilities without working there...

You think that proves anything? Lol. You were so excited to be there you took a photo. Yeah you really work there.

qasdfdsaq · 12-02-2014, 02:23

Quote:

Originally Posted by alanbjames

When no one is looking swap some of the wires around lol

Would be a bit pointless, I would have been responsible for getting it fixed again afterwards...

---------- Post added at 01:23 ---------- Previous post was at 01:19 ----------

Quote:

Originally Posted by Bogof

You think that proves anything? Lol. You were so excited to be there you took a photo. Yeah you really work there.

Well you're welcome to ask the HR department if you want. But I'm not sure why you think me agreeing with the post above mine requires you to butt in with your dim-witted critique on my C.V.

How about, instead of creeping around collecting quotes from some stranger on the internet for seven years, you get your own life hmm?

Sounds like you can't deal with the fact other people know more than you so instead you follow them around various forums throwing mindless insults hiding behind a bunch of different names and throwaway accounts.

Not sure if stalker, troll or just plain retard.

12-02-2014, 08:41

Quote:

Originally Posted by qasdfdsaq

Would be a bit pointless, I would have been responsible for getting it fixed again afterwards...

---------- Post added at 01:23 ---------- Previous post was at 01:19 ----------

Well you're welcome to ask the HR department if you want. But I'm not sure why you think me agreeing with the post above mine requires you to butt in with your dim-witted critique on my C.V.

How about, instead of creeping around collecting quotes from some stranger on the internet for seven years, you get your own life hmm?

Sounds like you can't deal with the fact other people know more than you so instead you follow them around various forums throwing mindless insults hiding behind a bunch of different names and throwaway accounts.

Not sure if stalker, troll or just plain retard.

That photo is not at your work place, you're a fantasist plain an simple. You know it, I know it, an everyone here knows it. Where's ignitionnet gone? He used to show you up for the clueless plonker you really are.

Russ · 12-02-2014, 09:33

Take the insults away from CF and get back on topic.