Tech Support recorded message
 

Why is it that every time u ring through to tech support it says "Most problems can be sorted by switching off your modem and turning it back on, and we have noticed that your equipment hasn't been restarted in quite a while" even when it has been and even when it has been from their end also.

Surely it should be able to detect properly.

Re: Tech Support recorded message
 

It depends on what you mean by "a while". And having worked there, I can guarantee you that 80% of problems can actually be fixed with a modem reboot - it's always worth doing.

Re: Tech Support recorded message
 

Alan I went through to tech support the other day and I picked up on that message --I just ignored it and got put through to tech support.

I too had rebooted my superhub/linksys router 4 times in the last 7 days as I loose my connection intermittently recently when its been as stable as hell for ummm yrs.
VM engineer called next day and as my power levels were within limits and I agreed with him they were, he left saying it probably was work on the system getting ready for the imminent speed increase next month--couldn,t argue with that !!! still get hesitant page loading on sites that previously loaded like immediately, living with it for a week or two and then I,ll call them again.
Log shows --dynamic range window violation in the log and T3 timeouts on the upstream page.-Urh wot next!!!

Re: Tech Support recorded message
 

I'm prepared to be proven wrong but I'm 99.9% sure that recorded message is just taking nonsense in the hope the (clueless) customer does a reboot and fixes the issue. As said above it usually does, but I have restarted my SH literally several times in the hour preceding TS calls and still get the 'test' and the resultant recorded message. The 'test' is all for show if you ask me. If not, it's blatantly rubbish as it can't detect a restart whatsoever lol

Re: Tech Support recorded message
 

Blatantly lying to customers... that's new...

Re: Tech Support recorded message
 

as in rebooted myself twice and Swansea once.

Re: Tech Support recorded message
 

I've noticed on many forums, you seem to feel the need to give your opinion as fact and are quite incorrect with your advice.

Have you ever considered not answering posts you "think" you know the answer to? I know for a FACT you have never worked in networks/telecoms/communications of any kind.

You also contradict your experience from one forum to the next,I have quotes from you in 2007 that prove you're full of it.

Re: Tech Support recorded message
 

Tell that to the reckless employer who gave me access to these facilities without working there...

Re: Tech Support recorded message
 

When no one is looking swap some of the wires around lol

Re: Tech Support recorded message
 

You think that proves anything? Lol. You were so excited to be there you took a photo. Yeah you really work there.

Re: Tech Support recorded message
 

Would be a bit pointless, I would have been responsible for getting it fixed again afterwards...

---------- Post added at 01:23 ---------- Previous post was at 01:19 ----------

Well you're welcome to ask the HR department if you want. But I'm not sure why you think me agreeing with the post above mine requires you to butt in with your dim-witted critique on my C.V.

How about, instead of creeping around collecting quotes from some stranger on the internet for seven years, you get your own life hmm?

Sounds like you can't deal with the fact other people know more than you so instead you follow them around various forums throwing mindless insults hiding behind a bunch of different names and throwaway accounts.

Not sure if stalker, troll or just plain retard. :rolleyes:

Re: Tech Support recorded message
 

That photo is not at your work place, you're a fantasist plain an simple. You know it, I know it, an everyone here knows it. Where's ignitionnet gone? He used to show you up for the clueless plonker you really are.

Re: Tech Support recorded message