Smart card probs??

ymakesmile · 19-05-2007, 17:18

Ever since the other day and my box updated to show the new virgin media set up i get an error message every time i switch channel. It tells me that my smartcard isnt inserted properly, what do i do?
And when I switch the box on for the first time each day the message appears every 30 seconds or so and i have to turn the box off completely. But i still get the message every time i switch channels, so annoying!

Anyone resolved this problem?

Nedkelly · 19-05-2007, 17:23

Hi in the settings aera goto tech stuff on the first page it says card no can you see the card number then goto the last pages where the error logs are does it say mute error /comms err / card reader fail

Oh and welcome to the site

monkey2468 · 19-05-2007, 17:42

If its a Pace box, do you have it in the correct slot?

ymakesmile · 19-05-2007, 17:55

well it worked fine before they updated it the other night

---------- Post added at 18:55 ---------- Previous post was at 18:49 ----------

it says there is no card present??????????
but there is and its in properly

Nedkelly · 19-05-2007, 17:55

Can you see the card number in the tech stuff ? What does the err log say it could be the card reader has failed

ymakesmile · 19-05-2007, 18:00

no its just says none present

Ben B · 19-05-2007, 18:04

maybe your update didn't include drivers for the smart card reader

but seriously though which box are you using as i may be able to help

Nedkelly · 19-05-2007, 18:05

Sounds like the card reader has failed .Is there any mention of it in the error logs ? But does sound like you will need a tech

ymakesmile · 19-05-2007, 18:21

im using a samsung smt 2110c

Ben B · 19-05-2007, 19:16

Quote:

Originally Posted by ymakesmile

im using a samsung smt 2110c

well if it has only happened since the update then re-update it. unplug your box, press and hold <,^ and> plug back in wait til it says ld:14 or something similar and let go of the buttons and it will re-update then see if that will sort it

ymakesmile · 19-05-2007, 19:36

Quote:

Originally Posted by ben_b

well if it has only happened since the update then re-update it. unplug your box, press and hold <,^ and> plug back in wait til it says ld:14 or something similar and let go of the buttons and it will re-update then see if that will sort it

It didnt work! On settings it still says card not presnt

Ben B · 19-05-2007, 19:44

Quote:

Originally Posted by ymakesmile

It didnt work! On settings it still says card not presnt

turn off your box at mains, remove card, turn back on, when it has loaded go to a subscribed channel and when it asks for your smart card put it back in and then when/if it loads the channel see if the message appears again when you change channel and if it does ring 151 and see if they can do anything but judging by it i think you will need a tech

henry4hal · 06-05-2010, 19:06

my smart card and my old smart card will not work. why was i sent this new card.

spiderplant · 06-05-2010, 19:22

See this page for information about the new smartcards http://allyours.virginmedia.com/html...ard/index.html. The Troubleshooting link on the left may help.

If you still can't get the new card to work, give the Virgin faults team a call.

ps. Welcome to the forum!

jb66 · 06-05-2010, 19:22

Try giving the card a wipe, sometimes the reader gets dust on it. The new card is to remove false boxes from VM network henry4hal